Television Licence Field Officer

Capita; Salisbury; Hybrid; GBP 32,000; Full time

Job summary

A leading UK service provider is seeking a Television Licence Field Officer to conduct door-to-door visits, educating customers on TV licence requirements. The role offers a competitive salary of £31,650 and a company car or an annual car allowance. Candidates must possess strong communication skills and a valid UK driving licence. This is an exciting opportunity to work flexibly and contribute positively to the community.

Benefits

Competitive salary

Company car or car allowance

23 days holiday (rising to 29)

Paid volunteering day

Pension and life assurance

Cycle2work scheme

Access to financial wellbeing tools

Qualifications

• Essential: full UK Driving Licence.
• Experience not essential, but strong communication skills required.
• Ability to engage with customers in various settings.

Responsibilities

• Conduct door to door visits for TV licence registration.
• Record visit details and complete daily timesheets.
• Explain payment schemes and collect payment details.

Skills

Strong interpersonal and communication skills

Ability to make informed decisions

Physical mobility

Job description

As a Television Licence Field Officer you will visit customers currently without a TV licence at addresses throughout the Warminster area helping them firstly understand and comply with the legislation behind the TV licence explaining how they can obtain one and enabling them to find a payment plan that works for them.

Youll be rewarded with 31650.00 annual salary

You will also receive a company car which includes personal use or a 3700 annual car allowance paid monthly.

In addition you will receive a mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day.

Working hours : Youll be working a 36.5-hour week on a flexible shift pattern with a potential of a four-day working week.

Location : You will be home-based and spend your shift visiting people in communities across your region Ideally you will be living in the BA12 postcode area.

Core Responsibilities

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Taking Records of Interview under caution.

What youll need to bring

• Its essential that you have a full UK Driving Licence.
• Youll need to be physically mobile as youll be visiting multiple locations on a daily basis.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds whether thats customer service retail sales ex-Armed Forces or security however there is one thing in common excellent communication skills.

Whats in it for you

An opportunity to develop new skills and confidence in a role that keeps you active supported by a network of colleagues working to keep the community connected to their favourite live programmes.

• Competitive salary of 31650.00 pa
• Company car which includes personal use or a 3700 annual car allowance paid monthly.
• 23 days holiday (rising to 29) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice.
• Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leaveand plenty more.
• As part of our safeguarding commitment well provide a range of safe working measures including the provision of body worn video cameras for all colleagues.
• Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology.
• Access to up to 500 of your salary before payday each month as well as budgeting and savings features to support your financial wellbeing.
• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform.

Youll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one-to-one support in the Field will follow on from this further enhancing your knowledge and skill within the Field with hands-on exposure covering the important aspects of the role such as how you approach and interact with our customers how to use our technology and the best way to excel following our processes and policies.

Our on-going support is also what makes us stand out from the rest with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career whether thats into a management role or within the wider business.

What we hope youll do next

Choose Apply now to fill out our short application so that we can find out more about you.

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email Iqbal at or call and well get back to you. For more information about equal opportunities and process adjustments please visit the Capita Careers website.

Location : Bath

United Kingdom

Time Type : Full time

Contract Type : Permanent

Vacancy : 1