Television Licence Field Officer

Capita; Reading; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

A leading service provider is looking for a Television Licence Field Officer to conduct door-to-door visits to properties without a TV licence. This role entails explaining compliance with the TV licence laws and helping customers find suitable payment plans. Applicants must have a full UK driving licence and good communication skills. The position offers a competitive salary, company car or allowance, and various employee benefits, including training and a supportive workplace culture.

Benefits

Competitive salary

Company car or £3,700 allowance

23 days’ holiday (rising to 29)

Company matched pension

Life assurance

Voluntary benefits: discounts, wellbeing

Four weeks training

Qualifications

• Full UK driving licence required.
• Physically mobile to visit multiple locations daily.
• Prior experience not essential; diverse backgrounds welcomed.

Responsibilities

• Conduct door-to-door visits to properties without a TV licence.
• Record visit details and complete timesheets.
• Explain and sell licence payment schemes.

Skills

Strong interpersonal and communication skills

Excellent verbal and written English

Physical mobility

Job description

Television Licence Field Officer

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Southend area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Job Details

• Annual salary: £31,650.
• Company car with personal use, or a £3,700 annual car allowance paid monthly.
• Mileage allowance paid in line with published HMRC rates, including from/to your home address each day.
• Work hours: 36.5‑hour week on a flexible shift pattern, potential for a four‑day working week.
• Location: Home‑based, visiting people in communities across your region, ideally living in the SS3 postcode areas.

Core Responsibilities

• Conduct door‑to‑door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take records of interview under caution.

What you’ll need to bring

• Full UK driving licence.
• Be physically mobile, able to visit multiple locations daily.
• Strong interpersonal and communication skills, excellent verbal and written English.
• Prior experience not essential; diverse backgrounds welcomed.

What’s in it for you

An opportunity to develop new skills in an active role, supported by a network of colleagues.

• Competitive salary of £35,237 pa.
• Company car or £3,700 annual car allowance paid monthly.
• 23 days’ holiday (rising to 29), option to buy extra leave.
• One paid day out for volunteering.
• Company matched pension, life assurance, cycle‑2‑work scheme, 15 weeks fully paid maternity/adoption/shared parental leave, and more.
• Provision of body‑worn cameras for safety.
• Voluntary benefits: discounts, health & wellbeing, travel, technology.
• Access to £500 salary advance and budgeting features.
• Employee Network Groups for diversity and inclusion.

You’ll receive four weeks of engaging virtual classroom training and one‑to‑one training on the job. Further support from management and coaching will help you grow.

What we hope you’ll do next

Choose “Apply now” to fill out our short application.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer. We’re committed to providing an inclusive, barrier‑free recruitment process. If you need the job description or application form in an alternative format, or if you’d like to discuss other changes, please email Iqbal at [e-mail] or call 07784 237318 and we’ll get back to you.

Location

Southend, United Kingdom

Time Type

Full time

Contract Type

Permanent