Television Licence Field Officer

Capita plc; Peacehaven; On-site; GBP 32,000; Full time

Job summary

A leading service organization is seeking a Television Licence Field Officer in Peacehaven to conduct customer visits on compliance with TV licence legislation. You'll travel within your region, helping clients understand their options and recording visit details. This role offers a competitive salary and benefits, including a company car or allowance, and opportunities for professional development. Ideal for candidates from diverse backgrounds seeking customer service roles.

Benefits

Company car or £3,700 allowance

23 days holiday (rising to 29)

Paid volunteering days

Company matched pension

Life assurance

15 weeks parental leave

Voluntary retail discounts

Access to salary before payday

Qualifications

• Ability to visit multiple locations daily.
• Previous experience not essential; diverse backgrounds valued.
• Excellent communication skills are a common requirement.

Responsibilities

• Conduct door-to-door visits to properties without a TV licence.
• Record visit details and complete daily timesheets.
• Sell the benefits of licence payment schemes.

Skills

Strong interpersonal and communication skills

Excellent standard of verbal and written English

Physically mobile

Education

Full UK Driving Licence

Job description

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Milton Keynes area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Compensation and benefits

• You will be rewarded with a £31,650 annual salary.
• You will also receive either a company car which includes personal use, or a £3,700 annual car allowance paid monthly.
• In addition, you will receive a mileage allowance (paid in line with published HMRC rates). The allowance covers mileage between visits and travel to and from your home address each day.
• Working hours: 36.5-hour week on a flexible shift pattern, with potential for a four‑day working week.
• Location: Home‑based; spend shift visiting people in communities across your region. Ideally you live in the MK postcode areas.

Core Responsibilities

• Conduct door‑to‑door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take records of interview under caution.

What you’ll need to bring

• Full UK Driving Licence.
• Physically mobile – able to visit multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Previous experience is not essential – we value diverse backgrounds such as customer service, retail, sales, ex‑Armed Forces, or security. Excellent communication skills are common requirement.

What’s in it for you

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.

• Competitive salary of £31,650.
• Company car with personal use, or £3,700 annual car allowance paid monthly.
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
• Opportunity to take a paid day out of office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle‑2‑work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, and more.
• Safe working measures including body‑worn video cameras for all colleagues as part of safeguarding commitment.
• Voluntary benefits – discounts on retail and socialising, health & wellbeing, travel, and technology.
• Access to up to £500 of salary before payday each month and budgeting and savings features.
• Access to Employee Network Groups – open, inclusive platform for connection and learning.

Training and development

You will receive four weeks of both engaging virtual classroom training and one‑to‑one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will cover the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one‑to‑one support in the field will follow on from this, further enhancing your knowledge and skill within the field, with hands‑on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best ways to excel following our processes and policies.

Our ongoing support is what makes us stand out from the rest, with both a management and coaching team that is experienced and will help you grow and exceed your expectations and progress your career, whether that includes management roles or wider business roles.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.