Television Licence Field Officer

Capita; Manchester; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

A leading service provider is seeking a Television Licence Field Officer to conduct door-to-door visits in Manchester, helping customers understand and obtain their TV licences. This role requires strong communication skills and a full UK driving licence. The position offers a competitive salary, a company car, and the opportunity to develop skills in a supportive environment.

Benefits

Competitive salary

Company car or car allowance

23 days holiday and extra leave option

Volunteering opportunities

Company matched pension

Body-worn video cameras for safety

Employee Network Groups access

Qualifications

• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Previous experience not essential, backgrounds from customer service, retail, sales, ex-Armed Forces or security welcome.

Responsibilities

• Conduct door-to-door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make informed decisions.
• Accurately record visit details and complete daily timesheets.

Skills

Customer service

Communication skills

Physical mobility

Education

Full UK Driving Licence

Job description

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Manchester area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

What you’ll get

• £31,650 annual salary.
• A company car which includes personal use, or a £3,700 annual car allowance paid monthly.
• Mileage allowance (paid in line with published HMRC rates) for mileage between visits and from/to your home address each day.
• Working hours: 36.5‑hour week on a flexible shift pattern, with a potential of a four‑day working week.
• Location: Home‑based, living in the M40 postcode area and visiting people in communities across your region.

Core Responsibilities

• Conduct door‑to‑door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take Records of Interview under caution.

What you’ll need to bring

• A full UK Driving Licence.
• Physical mobility to visit multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Previous experience is not essential – we welcome backgrounds from customer service, retail, sales, ex‑Armed Forces or security, with excellent communication skills as common requirement.

What’s in it for you?

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.

• Competitive salary of £31,650.
• Company car which includes personal use, or a £3,700 annual car allowance paid monthly.
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle‑to‑work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, and more.
• Safeguarding commitment – provision of body‑worn video cameras for all colleagues.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You will receive four weeks of both engaging virtual classroom training and one‑to‑one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one‑to‑one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands‑on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

Our ongoing support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location

Manchester, United Kingdom

Time Type

Full time

Contract Type

Permanent