Television Licence Field Officer

Capita; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company car or car allowance

Flexible schedule

Training provided

Pension and life assurance

Mileage paid

Job summary

Capita TV Licensing is seeking a Field Officer to support TV Licensing across the SW London area. You will visit customers at home, discuss licensing requirements, and guide them toward suitable solutions, with full training and flexible scheduling.

You will start and finish from home, travelling locally with a company vehicle or personal car. Key responsibilities include visiting addresses, communicating professionally, explaining options, setting up payment plans, and recording outcomes via

Qualifications

• A full UK driving licence (essential).
• Live within the SW postcode area.

Responsibilities

• Visit residential addresses throughout the SW postcode area.
• Explain TV Licensing requirements and available options.
• Set up payment plans where appropriate.
• Record visit outcomes accurately using mobile technology.
• Make informed decisions and work independently in the field.
• Occasionally attend court as part of the enforcement process.

Skills

Driving licence

Job description

£35,237 annual salary (This includes £3587 London living allowance). + Company Car or Car Allowance | Flexible ScheduleJoin us as a Field Officer and play a key role in supporting local communities.You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.

Job Description

What You'll Be Doing

As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the SW London area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

Key responsibilities include:

• Visiting residential addresses throughout the SW postcode area
• Speaking with customers professionally and respectfully
• Explaining TV Licensing requirements and available options
• Setting up payment plans where appropriate
• Recording visit outcomes accurately using mobile technology
• Making informed decisions and working independently in the field
• Occasionally attending court as part of the enforcement process

You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

What We're Looking For

We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.

To be successful in this role, you'll need:

• A full UK driving licence (essential)
• To live within the SW postcode area
• Excellent communication and interpersonal skills
• The ability to remain calm, professional and resilient in a variety of customer situations
• Strong problem-solving skills and sound judgement
• Good attention to detail and accuracy when recording information
• Confidence working independently and managing your own workload
• Basic IT skills and confidence using mobile devices and applications
• A positive attitude and willingness to learn
• Flexibility to work a varied schedule, including evenings and weekends

Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.

Working Pattern

To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.

What's in it for you?

• £35,237 annual salary (This includes £3587 London living allowance)
• Company car (for work and personal use) or £3,700 annual car allowance
• Mileage paid—including your daily commute from home
• Flexible 36.5-hour working week, with the option of a four-day schedule
• Generous holiday allowance, plus opportunities to purchase extra leave
• Pension, life assurance, paid volunteering day and family-friendly policies
• Safety measures including Body Worn Video and a lone worker support system
• Access to discounts, wellbeing support, and colleague diversity networks
• Financial wellbeing tools and resources

About Capita TV Licensing:

At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.