Television Licence Field Officer

Capita; Dudley; On-site; GBP 32,000; Full time

Job summary

A leading service provider is seeking a Visiting Officer in Dudley. This role involves conducting door-to-door visits to properties without a TV licence, engaging with customers, and explaining licensing benefits. Ideal candidates will have a full UK driving licence and strong communication skills. Competitive salary of £31,650 with additional benefits including a company car and extensive training.

Benefits

Company car or car allowance

23 days’ holiday (rising to 29)

Paid volunteering day

Company pension and life assurance

Accessibility and inclusion support

Qualifications

• Physically mobile and able to travel to multiple locations daily.
• Similar previous experience not essential; diversity in backgrounds is valued.
• Excellent communication skills are crucial.

Responsibilities

• Conduct door to door visits to properties without a TV licence.
• Listen to customer reasoning and make informed decisions.
• Record visit details accurately using a handheld device.

Skills

Full UK Driving Licence

Strong interpersonal and communication skills

Excellent verbal and written English

Job description

Description

Core Responsibilities

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Taking Records of Interview under caution.

What you’ll need to bring

• It’s essential that you have a full UK Driving Licence.
• You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex‑Armed Forces or security, however, there is one thing in common – excellent communication skills.

What’s in it for you?

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.

• Competitive salary of £31,650
• Company car which includes personal use, or a £3,700 annual car allowance paid monthly.
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
• As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

You’ll receive four weeks of both engaging virtual classroom training and one‑to‑one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one‑to‑one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands‑on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

Our on‑going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location: Dudley

United Kingdom

Time Type: Full time

Contract Type: Permanent