Telesales Specialist

EMR UK Careers; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recycling company is seeking a Telesales Specialist in Warrington. The ideal candidate will excel at engaging customers, building relationships, and achieving sales targets. Successful applicants will demonstrate resilience, adaptability, and a passion for sales, all while contributing to a company that values integrity and innovation. This role offers competitive pay and extensive employee support.

Benefits

Competitive pay rates and bonus scheme

25 days annual leave

Enhanced maternity and paternity leave

Employee support services

Financial wellbeing support

Qualifications

• Tenacity and resilience in challenging sales environments.
• Ability to adapt pitches to different customers.
• Strong attention to detail and collaboration skills.

Responsibilities

• Make outbound calls to potential customers to grow the business.
• Engage customers with enthusiasm and personality.
• Maintain accurate customer records and documentation.
• Achieve and exceed sales targets.

Skills

Sales enthusiasm

Strong communication skills

Customer relationship building

Job description

What we offer:

• Competitive pay rates and a bonus scheme
• 25 days annual leave plus the option to buy or sell leave
• Enhanced maternity and paternity leave
• Employee support, including life assurance and critical illness pay
• Wellbeing Scheme, provided through Health Shield, giving every colleague – and their dependents – unlimited access to GPs and counselling, as well as cash back on a wide range of health and wellbeing treatments
• 24/7 anonymous access to advice on any aspect of health and wellbeing
• Financial wellbeing support, including access to affordable loans, savings plans, advanced earned pay and financial education
• Savings on online purchases from retailers and utilities to entertainment and beyond
• Cycle 2 work scheme

The only way to truly know the benefits of this culture is to experience it as an EMR employee, but some examples of the support we offer include:

We’re proud to have achieved Great Place To Work status for three years running - and to be recognised among the UK’s Best Workplaces in Manufacturing, Production & Transportation. But it's about so much more than badges to us, it's about being recognised by our people for the continuous work we do to do better for them.

About Our Opportunity:

Do you want to be part of a team that really values your dedication to our business and our customers? Do you have a passion for persuasion and a knack for engaging in conversation?

We’re seeking sales superstars, who can work to enhance sales within our current customer base, as well as turning cold calls into customers. We’re looking for people who really care – those with a real passion for sales and are always prepared to do what it takes to get the job done.

The primary responsibility of the Telesales Specialist is to make outbound calls to both existing and prospect customers, with the intention of growing our customer base and ultimately, driving new business sales. You’ll act as an ambassador for our company, promoting our brand and values, and driving customer loyalty.

What You Will Be Doing:

• Captivating personality: Engage potential customers with your enthusiasm and personality. Make every call a great experience for both you and the customer.
• Product Knowledge: Master our products and services and be ready to answer questions, provide solutions, and create a case for why our offerings are the best in the market.
• Build Relationships: Over the years, we’ve developed strong, loyal relationships with our customers – so we’d love you to keep that front and centre of your sales approach. That means making sure we actively listen to our customers and deliver on our promises, making sure we understand the customer’s needs.
• Pitch Perfect: With support and guidance, craft great sales pitches that leave customers excited to learn more about what we offer.
• Close Deals: Seal the deal by converting leads into customers. Achieve and exceed sales targets.
• Collaboration; working closely with other departments where needed, to find solutions for our customers, making sure we share feedback when it’s needed
• Communication; the ability to flex your communication style whilst always maintaining a friendly and professional tone. We want to make sure we’re always providing clear and concise information to our customers.
• Documentation - making it a priority to maintain accurate and detailed customer records, capturing the important detail and being clear about follow up.
• Have fun in your role and encourage others to do the same.
• Ensure the 3 pillars of EMR are front of mind in everything you do; People, Profit and Planet.

About you

• Tenacious and resilient - sales can be tough, but your positive attitude and determination should always shine through.
• Adaptable - Be ready to switch gears and adapt your pitch to different customer personalities and needs.
• Motivated and self-aware - a winning mind-set and a competitive nature is a must in sales!
• Team player - collaborate with your team mates to share best practices, support each other and celebrate successes.
• Always willing to take on a challenge
• Strong attention to detail
• Willing to ask for help and a keen learner
• Passion for the business and the part they play
• Trustworthy & authentic

Who we are:

Our purpose is to create a future where the materials we use don’t need to be extracted from the planet.

At EMR, we give new life to unwanted materials. Every year, we recycle 10 million tonnes of metals and plastics, saving 19 million tonnes of carbon from entering the Earth’s atmosphere, diverting waste from landfill and protecting resources and habitats.

We couldn’t do any of this without our team members. In return for all they do, we do everything we can to create an environment of belonging, value, support and growth.

We’re proud to have achieved Great Place To Work status, but it’s about so much more than a badge. It’s about being recognised by our people for the continuous work we do to do better for them.

• We Care: Integrity – our people are Respectful and Honest
• We Care: Trust – our people are Collaborative and Genuine
• We Do: Accountable – our people are Determined and Responsible
• We Do: Innovative – our people have a Growth Mind‑set and are Progressive

If you want to be part of something bigger than yourself, have a role that really makes a difference and work with likeminded people towards the same purpose, click the link to apply.

Recruitment Agencies

We operate a strict Preferred Supplier List (PSL) and do not accept speculative CVs. Any unsolicited CVs, whether related to a specific position or submitted speculatively, will not be considered.