Telesales Representative

Focus Resourcing; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic growing business in Tredegar is seeking Telesales Representatives to join their team. You will be involved in contacting customers and promoting products, while being supported by a diverse team. Ideal candidates will have telesales experience, strong negotiation skills, and knowledge of Hubspot. The role includes competitive salaries, pension contributions, and numerous perks such as gym discounts and free on-site parking.

Benefits

Competitive salary

Defined contribution pension scheme

Perkbox membership

Discounts at local gym

Free on-site parking

Company workwear available free of charge

Free mortgage advice

25 days annual leave plus public holidays

Cashplan with access to GP

Employee Assistance Programme

Funded company social events

Access to Mental Health First Aid

Car sharing incentives

On site Electric Vehicle Charging

Secure cycle shelter

Qualifications

• Proven track record of successfully meeting sales quota preferably over the phone.
• Calm under pressure and able to handle rejection.
• Ability to learn about products and services.

Responsibilities

• Contact potential or existing customers to inform them about a product or service.
• Ask questions to understand customer requirements and close sales.
• Keep records of calls and sales and note useful information.

Skills

Excellent communication and interpersonal skills

Proven experience in telesales or sales/customer service

Good knowledge of Hubspot and telephone systems

Outstanding negotiation skills

Tools

Hubspot

Job description

Our fantastic client in Tredegar, an exciting and growing business who are leaders in their field, are recruiting for 3 x Telesales Representatives to join them on a permanent basis.

Working at their stunning Head Office, and as part of a diverse and supportive team, you will contact existing and potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.

What you'll be doing:

• Contact potential or existing customers to inform them about a product or service.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to field sales team when needed - setting appointments as required.
• Enter and update customer information in Hubspot.
• Process orders accurately - progress to Quotation via Hubspot workflow.
• Handle grievances to preserve the company’s reputation.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

What we're looking for:

• Excellent communication and interpersonal skills.
• Proven experience in telesales or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of Hubspot and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Calm under pressure and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues.

Package:

• Competitive salary (to be discussed at screening stage).
• Defined contribution pension scheme (matched employer contribution of 5%).
• Perkbox membership, plus 50 flexi points per month.
• Discounts at local gym.
• Free on-site parking.
• Company workwear available free of charge (but not mandatory).
• Free mortgage advice through Mercer Marsh partners.
• 25 days annual leave plus public holidays.
• Defined shut down period between Christmas & New Year.
• Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare.
• Employee Assistance Programme (Health Assured) for employee and immediate family.
• Funded company social events (at least twice a year).
• Access to Mental Health First Aid team (and resources through Pulse and Perkbox).
• Car sharing incentives (e.g. winter car check, summer mini-valet).
• On site Electrical Vehicle Charging (nominal monthly charge).
• Secure cycle shelter.
• Disability Confident Committed Employer.
• Silver Investors in People Award.