Telesales Executive

DSV; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global transport and logistics company in Manchester is seeking a Telesales Executive to drive national growth by generating new business and managing accounts. This role involves conducting outbound calls, developing proposals, and utilizing CRM tools to track sales activity. The ideal candidate will have telesales or customer service experience, strong communication skills, and attention to detail. The company offers a competitive salary package and potential for career advancement within the organization.

Benefits

Competitive Salary Package

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling

Company Pension with Life Cover

Qualifications

• Experience in telesales, sales, customer service, or inside sales.
• Knowledge of Air & Sea freight is desirable.
• Strong commitment to delivering exceptional customer experiences.

Responsibilities

• Generate new business opportunities and convert prospects.
• Manage a portfolio of smaller accounts with excellent customer service.
• Utilise CRM tools to manage leads and pipeline activity.

Skills

Telesales experience

Excellent communication skills

Attention to detail

CRM proficiency

Tools

Salesforce

MS Office

Job description

Verkoper - commerciële binnendienst

DSV - Global Transport and Logistics

Manchester

Overview

Role: Telesales Executive - Air & Sea. Hours: Monday to Friday, 9:00–17:30. This role supports national growth across the UK by generating new business, managing small to medium accounts, and presenting DSV's Air & Sea solutions primarily through phone and online interactions. You will conduct outbound telesales calls to identify, qualify, and convert prospects. You will develop tailored proposals and virtual presentations showcasing DSV's capabilities. Use CRM tools to manage leads, opportunities, and pipeline activity. Complete weekly reports on sales activity, pipeline status, and performance KPIs. Ensure all work aligns with DSV policies, quality standards, and compliance requirements.

Responsibilities

• Generate new business opportunities and convert prospects through outbound telesales calls.
• Manage a portfolio of smaller accounts, delivering excellent customer service and retention.
• Develop tailored proposals and virtual presentations for potential clients.
• Utilise CRM tools (e.g., Salesforce) to manage leads, opportunities, and pipeline activity.
• Share qualified leads and support wider sales initiatives across the organisation.
• Prepare and submit weekly reports on sales activity, pipeline status, and performance KPIs.
• Adhere to DSV policies, quality standards, and compliance requirements.

Qualifications

• Experience in telesales, sales, customer service, or inside sales; logistics background is an advantage.
• Knowledge of Air & Sea freight is desirable, with full training provided for strong commercial profiles.
• Excellent communication skills with the ability to build rapport over the phone.
• Results-driven with strong attention to detail and a commitment to delivering exceptional customer experiences.
• Proficient in CRM systems, MS Office, and digital communication tools.

Benefits

• Competitive Salary Package and opportunities for growth within a global company with a large workforce.
• Enhanced Annual Leave Entitlement from start, increasing with length of service.
• Salary Sacrifice Cycle Scheme.
• Employee counselling for physical and mental wellbeing.
• Company Pension with Life Cover and Critical Illness cover when eligible.