Telesales Executive

Reflect Recruitment Group; Lincoln; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Telephone Sales Professional to manage customer communications and support corporate sales while handling various administration tasks. Candidates should have excellent communication skills, strong IT abilities, and experience in sales calls. This role offers flexible hours and is telephone-based.

Qualifications

• Friendly, confident communication skills; both written and verbal.
• Strong IT and administration skills, with excellent attention to detail.
• Ability to prioritize and stay organized in a fast-paced environment.

Responsibilities

• Manage customer communications across email, telephone, and live chat.
• Make phone and email outreach to new and existing customers.
• Process and check customer and corporate orders using our CMS.

Skills

Friendly communication skills

Strong IT skills

Attention to detail

Organizational skills

Experience in sales calls

Positive attitude

Job description

Overview

If you are a talented and experienced Telephone Sales Professional and looking for an exciting and busy role up to Christmas then our client may have just the role for you.

Salary: £13.50 per hour

Hours: Monday-Friday, 09:00-17:30 (with flexibility required from mid-November to mid-December)

The role could and will be as a Corporate & Customer Assistant and there are several roles that will be available.

Responsibilities

Customer Service

• You'll work closely with our Customer Service Co-ordinator to ensure smooth day-to-day operations.

• Manage customer communications across email, telephone, and live chat.
• Process orders and update dispatches across multiple E-commerce platforms
• Monitor the delivery dashboard, resolve delivery exceptions, and liaise with couriers.
• Process corporate and wholesale orders.
• Reply to customer reviews and manage feedback.
• Support with enquiries and general admin tasks.

• Corporate Sales

• You'll play a key role in building and supporting our corporate sales team while also assisting the wider customer service team.

• Make phone and email outreach to new and existing customers.
• Process orders and update records in internal systems.
• Provide support to existing accounts and assist with lead generation.
• Work efficiently through call lists and daily task lists.
• Set up quotes for approval and record sales accurately.
• Provide customer support via calls, live chat, and emails when required.

• Administration

• You'll provide essential support to keep our operations running smoothly.

• Process and check customer and corporate orders using our CMS.
• Assist with data entry, documentation, and general office administration.
• Support the Customer Service and Corporate teams with order management.
• Maintain accuracy and efficiency across all admin processes.

What We're Looking For

• Friendly, confident communication skills; both written and verbal.
• Strong IT and administration skills, with excellent attention to detail.
• Ability to prioritise and stay organised in a fast-paced environment.
• Confidence in making outbound and answering inbound calls. (Experience in making sales calls is preferred)
• Experience in handling enquiries and delivering professional support
• A positive and flexible attitude

Start Dates

Start dates will be from end of September onward. As this role is mostly telephone based if you would like to apply please call and ask for Cameron or Arsen initially.

Reflect Recruitment Group Ltd are acting as an Employment Business in working on this role