Telesales / Counter Sales

Lawsons (Whetstone) Ltd; Sidcup; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading supplier of building materials in Sidcup is looking for a Telesales / Counter Sales professional to join their team. The role involves advising customers, processing sales orders, and maintaining product knowledge. Candidates should have experience in sales and a strong customer service focus. This full-time position offers a salary of £32,000 - £35,000, along with numerous employee benefits including holidays, pension scheme, and training opportunities.

Benefits

Competitive salary

25 days holiday plus bank holidays

Pension scheme

Employee assistance programme

Training and progression opportunities

Qualifications

• Previous experience in sales or telesales environment is essential.
• Excellent verbal and written communication skills.
• Reliable, punctual, and enthusiastic about providing quality service.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle telephone and in-person enquiries from customers.
• Advise customers on product selection and pricing.
• Process sales orders and resolve queries accurately.
• Support sales growth by identifying and acting on opportunities.

Skills

Sales experience

Communication skills

Customer service focus

IT skills

Job description

Lawsons is the UK’s largest independent supplier of timber, fencing, and building materials. With over 35 branches and 700+ colleagues across London and the South East, our commitment to quality and service is matched by our inclusive, supportive team culture. We are now seeking a proactive and customer-focused individual for a Telesales / Counter Sales role in our Sidcup branch.

Join Our Expanding Team – Telesales and Counter Sales in Sidcup

Are you great with people and passionate about helping customers in the building materials sector? Do you want to work for a company with strong values, training, and real opportunities to progress? Our Telesales / Counter Sales vacancy in Sidcup could be the perfect fit for you. You will be an integral part of the branch, providing excellent service over the phone and in-person, ensuring customers always receive the best advice and support.

Main Responsibilities – Telesales & Counter Sales (Sidcup)

• Handle incoming telephone and in-person enquiries from trade and public customers
• Advise customers on product selection, availability, and pricing for timber, fencing, and building materials
• Process sales orders, quotations, and resolve queries efficiently and accurately
• Build and maintain effective relationships with new and existing customers
• Support sales growth by identifying and following up on opportunities and leads
• Work closely with warehouse and yard teams to ensure smooth fulfilment of orders and deliveries
• Maintain a high standard of product knowledge, keeping up to date with ranges and promotions
• Work to all health and safety protocols to protect yourself and others within the branch
• Contribute to a positive, collaborative working environment and support colleagues as required

Essential Skills & Experience Required – Sales Jobs in Building Materials

• Previous experience in sales, telesales, trade counter, or builders’ merchant environment (essential)
• Excellent verbal and written communication skills
• Confident and professional manner with strong customer service focus
• Reliable, punctual, and enthusiastic with a commitment to quality service
• Ability to multi-task and thrive in a busy, fast-paced environment
• Good IT skills and familiarity with order processing systems
• Willingness to learn, adapt, and take on new challenges
• Friendly, positive attitude and a genuine team player

Working Hours – Telesales / Counter Sales Careers in Sidcup

This is a full-time, permanent role. Working hours are Monday to Friday, 07:30 – 17:00, with alternate Saturday mornings (08:00 – 12:00).

Employee Benefits – Why Work for Lawsons Sidcup?

• Competitive salary ranging between £32,000 - £35,000, depending on experience
• 25 days’ holiday plus all UK Bank Holidays, plus an extra celebration day
• Pension scheme, Death in Service benefit, and Employee Assistance Programme
• Access to our “My Reward” platform, including Online GP Access and wellbeing support
• Comprehensive training and genuine opportunities for progression within the building and timber merchant sector
• Inclusive and supportive team atmosphere where every colleague is valued

Why Choose a Career as Telesales / Counter Sales with Lawsons Sidcup?

• Join the UK’s largest independent supplier of timber, fencing, and building materials
• Enjoy a mix of telephone sales and in-branch customer service in a friendly, respected business
• Benefit from ongoing support, professional training, and real development opportunities
• Work in a company that genuinely values its team and champions inclusivity, diversity, and outstanding service

If you are driven by providing excellent customer service, enjoy working in a sales environment, and want to join a respected, growing company in the building supplies industry, we invite you to apply today! #MP