Telesales Agent

Cogent Staffing; Cragg Vale; On-site; GBP 25,000 - 35,000; Full time

Job summary

A staffing services provider in the UK is seeking a dynamic sales/customer service consultant. This role involves managing customer accounts, delivering tailored solutions, and enhancing client relationships. The ideal candidate has experience in B2B or B2C sales and customer service, with strong communication skills. Benefits include holiday allowance, life insurance, and healthcare options.

Benefits

20 days holiday increasing with service

Life Insurance

Optional BUPA Healthcare

Employee-Owned business

Recommendation rewards programme

Qualifications

• B2B or B2C sales experience.
• Customer service experience.
• Knowledge of pipelines and building key relationships.

Responsibilities

• Manage historic accounts and generate new business by prospecting.
• Provide tailored solutions to customer needs.
• Engage in relationship building with customers and suppliers.

Skills

Customer Focus

Communication Skills

Industry Knowledge

Attention to Detail

Relationship Building

Job description

Overview

Our client are looking for a dynamic and driven individual to join their team as a sales / customer service consultant. In this role, you will play a key part in fostering relationships and delivering exceptional service to our clients. You will be responsible for understanding their needs, providing tailored solutions, and ensuring a seamless experience.

Benefits

• Employee-Owned business
• 20 days holiday increasing by one day from the following holiday year to the maximum of five additional days over a five-year period, plus Bank Holidays
• Working away allowance
• Life Insurance
• Optional BUPA Healthcare following 6‑month probationary period*
• Optional Simply Health following 6‑month probationary period*
• Perkbox rewards and benefits programme
• Annual Salary reviews
• Regular 1‑1 meetings and progress meetings through‑out probationary period
• Recommendation rewards programme
• Salex – Employee salary sacrifice on a new company car*

Role and Responsibilities

In this exciting sales and customer service role, you will manage historic accounts and generate new business by prospecting potential customers. This includes managing fuel usage and highlighting the range of services and products offered by the business.

Key Expectations

• Customer Focus – Put the customer at the heart of everything, promoting positive interactions at every opportunity.
• Industry Knowledge – Demonstrate a desire to learn about the industry, products, and services to benefit customers.
• Communication Skills – Build and maintain excellent communication skills to handle customer requests, provide quotations, process orders, and ensure customer satisfaction.
• Data Management – Work with customer data to understand needs, tailor approaches, and provide suitable options and quotations with a resilient and positive attitude.
• Regulatory Adherence – Always follow the rules and regulations of relevant regulatory bodies.
• Pipeline Management – Work independently to manage your pipeline, callbacks, and potential leads to maximize opportunities.
• Attention to Detail – Focus on accuracy, detail, and time management in tasks such as processing orders, tracking sales activity, and updating customer information.
• Process Improvement – Share ideas and product pain points with your leader to improve processes and products.
• Relationship Building – Develop strong, ongoing relationships with suppliers, customers, and other departments.
• Team Collaboration – Build effective working relationships with team members and departments to optimize opportunities and share best practices.
• Training and Development – Carry out regular training and assist others with their training needs.
• Personal Conduct – Maintain high standards of personal conduct at all times.
• Independent and Team Work – Work well independently and positively impact team dynamics.
• Margin Management – Understand margin management and effective negotiation skills to secure and grow volume within the business.
• Performance Tracking – Track performance, deliver against monthly targets, and achieve overall company KPIs to meet monthly budgets.

Experience

• B2B or B2C sales experienced
• Customer service experience
• Knowledge of pipelines and building key relationships

At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.

We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.