Telesales Agent

British School of Management and Science; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading higher education institution in London is seeking a Telesales Agent to assist prospective students with their enrollment process. The role requires making outbound calls, providing course information, and achieving sales targets. Ideal candidates will have great communication skills and a passion for education. Competitive salary with uncapped commission. Immediate start available.

Benefits

Competitive base salary

Ongoing professional development

Incentives and recognition schemes

Qualifications

• Previous experience in telesales, customer service, or student recruitment preferred.
• Strong interpersonal skills and the ability to build trust quickly.
• Basic understanding of higher education or training programs is desirable.

Responsibilities

• Make outbound calls to prospective students.
• Follow up on leads from multiple channels.
• Provide accurate information about courses and fees.
• Guide students through the application process.
• Achieve individual and team targets.

Skills

Verbal communication

Listening skills

Interpersonal skills

Persuasive attitude

Organizational skills

Job description

As a Telesales Agent (Student Recruitment), your main responsibility will be to contact prospective students who have expressed interest in our partner institutions or our own courses. You’ll provide information, answer questions, and help students take the next steps toward enrolling. This is a fast-paced and rewarding role, ideal for someone who enjoys speaking with people, building rapport, and achieving targets.

Responsibilities

• Make outbound calls consistently to prospective students who have inquired about studying with our partner institutions.
• Consistently follow up on leads received via phone, email, website forms, or social media.
• Provide accurate and engaging information about courses, entry requirements, fees, and study options.
• Guide students through the application and enrolment process, ensuring a smooth experience.
• Maintain regular contact with leads to keep them engaged and updated.
• Achieve individual and team targets for calls, conversions, and enrolments.
• Update and manage all student interactions within the CRM system.
• Collaborate with the admissions and marketing teams to ensure high-quality student engagement.

Requirements

• Previous experience in telesales, customer service, or student recruitment preferred.
• Excellent verbal communication and listening skills.
• Positive, persuasive, and goal-oriented attitude.
• Strong interpersonal skills and the ability to build trust quickly.
• Organized and able to manage multiple leads simultaneously.
• Comfortable working towards and achieving performance targets.
• Basic understanding of higher education or training programs is desirable (training provided).

What We Offer

• Competitive base salary plus uncapped commission and additional sales bonuses.
• Full training and ongoing professional development.
• Opportunities for progression within student recruitment or admissions.
• Supportive and collaborative work environment.
• Incentives, recognition schemes, and regular team events.

How to Apply

If you’re passionate about helping students achieve their goals and enjoy working in a target-driven environment, we’d love to hear from you. Apply now with your CV and a short cover letter explaining why you’re a great fit for this role.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Part-time or full time available.
Salary: £12.21 – £14.21 hourly
Benefits: £100 per successful student enrolment
Starting time: Immediate start!

About British School of Management and Science:

At BSMS LONDON, we are a leading HE Private Online College connecting students with their desired career aspirations. Our mission is to inspire in people the values of cooperation and tolerance through diversity and equality in education.