Telesales Account Manager

McAllister Recruitment & Consultancy; Liverpool; On-site; GBP 30,000 - 31,000; Full time

Job summary

A recruitment consultancy is seeking a Telephone / Telesales Account Manager in Liverpool. The role focuses on managing client accounts, building relationships, and identifying sales opportunities. Candidates should have experience in telesales or telemarketing within various industries, particularly Healthcare. The position offers a salary between £30,000 to £31,000 with potential for uncapped earnings and attractive benefits including 23 days of annual leave.

Benefits

23 days annual leave

2 weeks paid sick leave

Annual Salary reviews

Employee development plans

Option to buy additional leave

Employee assistance Programme

100% attendance bonus

Christmas Bonus

Qualifications

• Proven experience in account management, sales, or customer service.
• Knowledge of Healthcare, Medical, or Telecoms industries is desirable.
• Demonstrated success in achieving and exceeding targets.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Develop and maintain strong relationships with clients.
• Proactively address client concerns and resolve issues promptly.
• Collaborate with the Sales Manager to onboard new clients.
• Conduct regular check-ins with clients via various communication methods.

Skills

Communication Skills

Relationship Building

Problem-Solving

Sales Acumen

Organization

Technical Skills

Tools

CRM software

Microsoft Office Suite

Telecommunication tools

Job description

McAllister Recruitment & Consultancy

We are recruiting on behalf of a client for a Telephone / Telesales Account Manager. Our client has 50 years of experience supporting businesses, and they are one of the biggest and most reputable providers of Healthcare products to Business in the UK. We are open to candidates that have Telesales / Telemarketing experience selling B2B from a variety of industries.

• Job - Telesales Account Manager
• Location - Liverpool
• Hours - 8.45am to 5pm Monday to Friday
• Salary - £30,000 to £31,000
• Bonus - Uncapped earnings

What does our client offer you

• 23 days annual leave entitlement rising to 24 after 2 years’ service and 25 days after 3 years’ service. Plus bank holidays.
• 2 weeks paid sick leave (After 12 months service)
• Annual Salary reviews
• Employee development plans
• Option to buy additional annual leave (Max 5 days)
• Employee assistance Programme
• 100% attendance bonus of a day’s annual leave
• Christmas Bonus

Job Purpose :

The Telesales Account Manager is responsible for building and maintaining strong relationships with clients through proactive communication, ensuring customer satisfaction, retention, and growth. This role involves managing a portfolio of accounts, resolving client inquiries, and identifying opportunities to upsell or cross-sell products and services.

Key Responsibilities :

Account Management

• Serve as the primary point of contact for assigned client accounts.
• Develop and maintain strong relationships with clients to understand their needs and preferences.
• Regularly review account performance and provide clients with relevant insights and updates.

Client Retention and Growth

• Proactively address client concerns and resolve issues promptly.
• Identify opportunities to upsell or cross-sell products/services to existing clients.
• Monitor and analyse account metrics to identify trends and develop strategies for improvement.

Sales Support

• Collaborate with the Sales Manager to onboard new clients and ensure a smooth transition.
• Provide accurate product or service information to clients and assist in resolving any sales-related queries.

Communication

• Conduct regular check-ins with clients via telephone, email, or video conferencing.
• Prepare and deliver presentations or proposals tailored to the client's requirements.
• Maintain professional and clear communication at all times to enhance client trust and satisfaction.

Administration and Reporting

• Update and maintain client records in the CRM system.
• Prepare regular reports on account activity, client feedback, and sales performance.
• Monitor account contracts and ensure timely renewals or updates.

Key Skills and Competencies

• Communication Skills: Strong verbal and written communication skills, with the ability to explain complex ideas clearly.
• Relationship Building: Ability to develop and maintain trust with clients and colleagues.
• Problem-Solving: Proactive approach to identifying and resolving issues effectively.
• Sales Acumen: Strong understanding of sales principles and the ability to identify business opportunities.
• Organization: Excellent time management skills and attention to detail.
• Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and telecommunication tools.

Qualifications and Experience

• Proven experience in account management, sales, or customer service.
• Knowledge of either the Healthcare, Medical, Telecoms industries is desirable.
• Demonstrated success in achieving and exceeding targets.