Telesales

Briants of Risborough; Letchworth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Staff discounts

25 days holiday

Induction and training

Progression opportunities

Job summary

Lawsons Letchworth is seeking a proactive Telesales Advisor to join the Letchworth branch and drive customer engagement through professional phone-based selling and high-quality service.

You will handle inbound and outbound calls, qualify leads, promote products, and process orders while collaborating with the branch team to hit targets and ensure customer satisfaction.

Qualifications

• Previous telesales, customer service or sales experience is essential, ideally within a builders merchants, trade supplier or similar environment.
• Excellent telephone manner with strong verbal communication skills and the ability to build rapport quickly with customers from diverse backgrounds.
• Confident in using IT systems, CRM and Microsoft Office applications; accurate data entry and attention to detail are required.
• Target-driven with a proactive, resilient approach to achieving sales and service goals.
• Good organisational skills, able to prioritise workload and manage multiple tasks in a busy branch environment.
• Team player with a positive attitude, flexible approach to duties and commitment to delivering high standards of customer service.
• Ability to learn product ranges and pricing quickly and to communicate technical information clearly to customers.

Responsibilities

• Handle high volumes of inbound and outbound calls in a professional and courteous manner, promoting products and services to trade and retail customers.
• Qualify sales leads, identify customer needs, and convert enquiries into orders while maintaining excellent customer service standards.
• Accurately process orders, quotations and amendments using the company’s systems and ensure timely follow-up with customers and the branch sales team.
• Maintain up-to-date product knowledge and proactively suggest suitable alternatives or upsell opportunities to maximise sales.
• Record customer interactions, preferences and activity clearly in CRM or order systems to support account management and reporting.
• Work collaboratively with branch colleagues, yard staff and delivery teams to ensure smooth order fulfilment and customer satisfaction.
• Meet and review individual and team sales targets, contributing ideas to improve processes and customer outcomes.
• Adhere to all company policies and relevant compliance requirements, including data protection and health & safety guidelines.

Skills

Telesales experience

Telephone manner

CRM familiarity

Data entry accuracy

Target-driven

Organisational skills

Team player

Product knowledge

Tools

CRM

Microsoft Office

Job description

Lawsons Letchworth is welcoming applications for a new Telesales role. As part of the UK’s leading independent supplier of fencing, timber and building materials, you will play a key role in driving customer engagement and supporting branch sales through professional, proactive phone-based selling and excellent customer service.

Telesales – Letchworth

Join the Letchworth branch as a valued member of our telesales team. In this role you will manage inbound and outbound customer calls, qualify opportunities, promote our product range, process orders accurately, and build strong customer relationships. You will work closely with branch colleagues to support commercial targets and deliver an exceptional customer experience.

Main Responsibilities

• Handle high volumes of inbound and outbound calls in a professional and courteous manner, promoting products and services to trade and retail customers.
• Qualify sales leads, identify customer needs, and convert enquiries into orders while maintaining excellent customer service standards.
• Accurately process orders, quotations and amendments using the company’s systems and ensure timely follow-up with customers and the branch sales team.
• Maintain up-to-date product knowledge and proactively suggest suitable alternatives or upsell opportunities to maximise sales.
• Record customer interactions, preferences and activity clearly in CRM or order systems to support account management and reporting.
• Work collaboratively with branch colleagues, yard staff and delivery teams to ensure smooth order fulfilment and customer satisfaction.
• Meet and review individual and team sales targets, contributing ideas to improve processes and customer outcomes.
• Adhere to all company policies and relevant compliance requirements, including data protection and health & safety guidelines.

Essential Skills, Experience And Attributes

• Previous telesales, customer service or sales experience is essential, ideally within a builders merchants, trade supplier or similar environment.
• Excellent telephone manner with strong verbal communication skills and the ability to build rapport quickly with customers from diverse backgrounds.
• Confident in using IT systems, CRM and Microsoft Office applications; accurate data entry and attention to detail are required.
• Target-driven with a proactive, resilient approach to achieving sales and service goals.
• Good organisational skills, able to prioritise workload and manage multiple tasks in a busy branch environment.
• Team player with a positive attitude, flexible approach to duties and commitment to delivering high standards of customer service.
• Ability to learn product ranges and pricing quickly and to communicate technical information clearly to customers.

Hours, Salary and Benefits – Telesales at Lawsons Letchworth

• Permanent, full-time role. Typical hours are Monday to Friday 07.30 - 17.00, with flexibility to cover peak periods and 1 in 2 Saturdays working 08.00 - 12.00
• Competitive salary dependent on experience
• 25 days holiday plus bank holidays and an additional celebration day.
• Access to company pension scheme, Employee Assistance Programme and online GP services.
• Comprehensive induction, ongoing training and development opportunities within Lawsons Group.
• Staff discounts and a supportive working environment with genuine opportunities for progression.

Why Join Lawsons Letchworth as a Telesales Advisor?

• Be part of a respected, long-established company with a strong local presence and commitment to customer service.
• Work within a friendly, inclusive team where your contribution is valued and development is supported.
• Play a pivotal role in helping customers source the right products for their projects while developing your sales and product knowledge.
• Enjoy access to competitive benefits and potential career progression across the Lawsons Group.

We welcome applications from all suitably qualified candidates regardless of gender, age, background or experience. If you are an enthusiastic telesales professional looking for a rewarding opportunity at Lawsons Letchworth, we would love to hear from you.