Telesales

Lawsons (Whetstone) Ltd; City Of London; On-site; GBP 31,000 - 36,000; Full time

Job summary

A leading supplier of building materials is seeking a proactive Telesales professional for their Acton branch. This full-time role involves responding to customer inquiries, providing product advice, and maintaining customer relationships. Candidates should have experience in telesales or customer service, excellent communication skills, and a positive, organized approach. The position offers a competitive salary between £31,000 and £36,000, along with various employee benefits including holidays and pension schemes.

Benefits

Competitive salary

25 days’ holiday plus bank holidays

Pension scheme

Death in Service benefit

Employee Assistance Programme

Access to Online GP

Comprehensive onboarding and ongoing training

Welcoming team culture

Qualifications

• Previous experience in telesales or customer service environment, especially in building materials.
• Exceptional verbal and written communication is crucial.
• Must be organised and capable of managing multiple tasks.

Responsibilities

• Respond to incoming telephone inquiries from customers.
• Provide detailed product advice on building materials.
• Prepare quotes and process sales orders efficiently.
• Maintain relationships with customers by delivering excellent service.
• Identify sales opportunities and assist in branch targets.

Skills

Previous experience in telesales

Outstanding communication skills

Customer-focused manner

Organised and reliable

IT literate

Adaptable and eager to learn

Positive attitude

Job description

Lawsons is the UK’s largest independent supplier of timber, fencing, and building materials. With more than 35 branches and 700+ colleagues across London and the South East, we pride ourselves on delivering quality products, expert advice, and excellent customer service. We are looking for a proactive and driven individual to join our Acton branch in a Telesales position.

Exciting Telesales Opportunities in Acton

Do you have a passion for customer service and a talent for building relationships over the phone? Would you like to develop your career within a successful, supportive company in the timber and building supplies sector? Our Telesales vacancy in Acton offers you the chance to play an important role in our dynamic team, helping both trade and retail customers with product advice and order enquiries over the phone.

Main Responsibilities – Telesales

• Respond professionally and promptly to incoming telephone enquiries from both established and new customers
• Provide detailed product advice and guide customers through the Lawsons’ extensive building materials, timber, and fencing ranges
• Prepare accurate quotations, process sales orders, and follow up leads efficiently
• Maintain strong customer relationships by delivering excellent service and clear communication
• Work closely with the Acton branch team, including yard and warehouse colleagues, to ensure all orders and deliveries are fulfilled seamlessly
• Identify sales opportunities, upsell relevant products, and assist in achieving branch targets
• Keep updated with current promotions, special offers, and new product lines
• Ensure all activities are carried out according to health and safety procedures and Lawsons’ compliance standards
• Contribute positively to a collaborative and inclusive team environment

Essential Skills & Experience – Telesales Careers in Acton

• Previous experience in telesales, inside sales, or a customer service environment (building materials or merchant experience is essential)
• Outstanding communication skills, both verbal and written
• Customer-focused manner, polite and professional at all times
• Organised, reliable, and able to manage multiple priorities in a busy setting
• IT literate, comfortable with order processing and CRM systems
• Adaptable, eager to learn, and proactive in taking on new challenges
• A positive attitude and genuine team player approach

Working Hours – Full-Time Telesales Jobs, Acton Branch

This is a full-time, permanent role. Working hours are Monday to Friday, 07:30 – 17:00, with alternate Saturday mornings (08:00 – 12:00).

Employee Benefits – Telesales Careers at Lawsons Acton

• Competitive salary depending on experience (£31,000 - £36,000)
• 25 days’ holiday plus UK Bank Holidays, with an additional celebration day
• Pension scheme, Death in Service benefit, and Employee Assistance Programme
• Access to the “My Reward” platform offering Online GP Access and wellbeing support
• Comprehensive onboarding and ongoing training to support your professional development in the building and timber sector
• Welcoming and inclusive team culture where every colleague’s contribution is valued

Why Start Your Telesales Career with Lawsons in Acton?

• Join the UK’s leading independent supplier of timber, fencing, and building materials
• Enjoy a varied telesales position with real opportunities for learning, growth, and progression
• Be part of a friendly, supportive environment built on respect, inclusivity, and outstanding service
• Work for a company that genuinely values its team and invests in staff wellbeing and development #MP