Telephony Engineer

Michael Page (UK); Plymouth; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a CISCO Telephony Engineer for a contract role in Plymouth, lasting until July 2026. The successful candidate will manage and maintain telephony systems, provide technical support, and collaborate with the technology department. Expertise in CISCO/Teams, strong problem-solving skills, and a proactive approach to improving system performance are essential. This opportunity also offers paid travel and expenses with a competitive day rate.

Benefits

Competitive day rate

Paid travel and expenses

Fixed term contract option

Qualifications

• Proven expertise in CISCO/Teams telephony systems.
• Strong problem-solving skills and technical understanding.
• Experience working within the technology department in a similar role.
• Ability to work collaboratively and communicate technical information clearly.
• Familiarity with maintaining and upgrading telephony solutions.
• A proactive approach to improving system performance and reliability.

Responsibilities

• Manage and maintain CISCO/Teams telephony systems to ensure optimal performance.
• Provide technical support and resolve issues related to telephony systems.
• Collaborate with the technology department to implement telephony solutions.
• Monitor system performance and carry out regular updates and maintenance.
• Document telephony system configurations and changes accurately.
• Assist in the deployment of new telephony technologies and solutions.
• Ensure compliance with industry standards and organisational policies.
• Train team members on the effective use of telephony systems where required.

Skills

CISCO/Teams telephony systems

Problem-solving skills

Technical understanding

Collaboration

Communication of technical information

Maintenance of telephony solutions

Tools

Microsoft Teams

Cisco CUCM

Cisco IOS Gateways

VOIP

Genesys Cloud Contact Centre

Network support

Job description

• Telephony Migration contract until July 2026.


• 2 days per week based in Plymouth.

About Our Client

This contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers.

Job Description

• Manage and maintain CISCO/Teams telephony systems to ensure optimal performance.


• Provide technical support and resolve issues related to telephony systems.


• Collaborate with the technology department to implement telephony solutions.


• Monitor system performance and carry out regular updates and maintenance.


• Document telephony system configurations and changes accurately.


• Assist in the deployment of new telephony technologies and solutions.


• Ensure compliance with industry standards and organisational policies.


• Train team members on the effective use of telephony systems where required.

TECH STACK:

• Microsoft Teams & Telephony


• Cisco CUCM & Jabber


• Cisco IOS Gateways


• VOIP


• Genesys Cloud Contact Centre solutions


• Call recording software


• Windows (Desktop & Server)


• Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, sécurité, DNS, DHCP, VPN configuration,


• Understanding of normes and protocols : SIP, RTP, H.323

The Successful Applicant

A successful CISCO Telephony Engineer should have:

• Proven expertise in CISCO/Teams telephony systems.


• Strong problem-solving skills and technical understanding.


• Experience working within the technology department in a similar role.


• Ability to work collaboratively and communicate technical information clearly.


• Familiarity with maintaining and upgrading telephony solutions.


• A proactive approach to improving system performance and reliability.

What's on Offer

• Competitive day rate (on application)


• Duration until end of July 2026


• Inside IR35 - but can offer salary Fixed term contract if preferred


• Paid travel and expenses