Telephony Banking Client Support Specialist

Barclays Bank Plc; Remote; GBP 25,000 - 30,000; Full time

Job summary

A major banking institution seeks a Client Support Specialist to provide exceptional customer service via phone, resolving complex inquiries and collaborating across teams. Ideal candidates should demonstrate excellent communication and problem-solving skills, with a background in telephony preferred. This is a Monday to Friday role with shifts from 8 am to 7 pm, emphasizing customer-centric service and effectiveness in a fast-paced environment.

Benefits

Work from home options

Health benefits

Career development opportunities

Qualifications

• Proven experience in delivering exceptional customer service.
• Ability to effectively resolve complex customer issues.
• Strong problem-solving skills with telephony background preferred.

Responsibilities

• Deliver exceptional customer service through phone communication.
• Resolve complex customer needs via multiple channels.
• Collaborate with teams to improve customer care processes.

Skills

Excellent Customer Service skills

Good communication skills

Problem Solving

Telephony experience

Ability to manage multiple inquiries

Adaptability to change

Job description

A major banking institution seeks a Client Support Specialist to provide exceptional customer service via phone, resolving complex inquiries and collaborating across teams. Ideal candidates should demonstrate excellent communication and problem-solving skills, with a background in telephony preferred. This is a Monday to Friday role with shifts from 8 am to 7 pm, emphasizing customer-centric service and effectiveness in a fast-paced environment.