Telephonist - Zero Hours

SWFT CLINICAL SERVICES LTD; Radford Semele; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Bonus

Pension 5%

Car lease

Home electronics

Leisure discounts

Travel discounts

Cycle to work

EAP

Job summary

SWFT Clinical Services Ltd is seeking a Telephonist/Receptionist to be the first point of contact for our patients, visitors and staff. The vacancy is a zero-hour contract covering day shifts with occasional night shifts in our Hospital Switchboard Team, based in the United Kingdom.

You should be confident, articulate and well organised, able to maintain professionalism and confidentiality at all times. At least two years’ telecoms or customer-facing experience is preferred, NHS background ideal

Qualifications

• Two years’ experience in telecommunications or customer-facing roles.
• Confidence and articulate communication required.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Perform general telephonist/receptionist duties.
• Act as the first point of contact for patients, visitors and staff.
• Support hospital switchboard operations with professionalism.

Skills

Excellent communication

Organisational skills

Confidentiality

First point of contact

Job description

To undertake general telephonist/receptionist duties acting as the first point of contact for our patient, visitors and staff.

We currently have a vacancy for zero hour for various day shifts with occasional night shifts as a Telephonist/Receptionist who have excellent communication skills and would like to join our Hospital Switchboard Team.

You must be confident, articulate, have good organisational skills and be able to maintain the highest standards of professionalism and confidentiality.

We are seeking applicants with at least 2 years experience working within the telecommunications service or customers facing roles, ideally gained within the NHS but not essential

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Benefits

• Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.
• There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
• A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.