Telephone Support Volunteer - HOMEBASED

Alzheimer's Society; Remote; GBP 10,000 - 40,000; Part time

Job summary

A charitable organization focused on dementia care is seeking a Telephone Support Volunteer to provide crucial support over the telephone to individuals affected by dementia. This home-based role involves helping people connect with services that cater to their needs. You will enhance the quality of life for individuals facing memory-related issues through effective communication and empathy. Commitment of 4-6 hours per week required, along with a willingness to learn and work as part of a team.

Benefits

Full training provided

Opportunity to make a difference in people's lives

Qualifications

• You want to enable people using our service to access the right support.
• You are over the age of 18.

Responsibilities

• Provide vital support and information over the telephone to those affected by dementia.
• Connect individuals with services tailored to their needs.
• Commit to 4-6 hours of volunteering per week.

Skills

Good verbal communication and listening skills

Empathy

Flexibility

Team collaboration

Job description

About The Role

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia? As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

This volunteer role is a home based role and is within the Alzheimer's Society Flexible Response Team. We provide support to our local services teams within any geographical area of England, Wales or Northern Ireland. The role will support local teams to keep in touch with service users and identify where further support is needed from our Dementia Advisers. We ask for a commitment of 4‑6 hours per week. We will provide full training and this role is integrated within our Flexible Response Team.

Interested? To apply for this role please click on the 'Apply' button at the bottom of the page.

This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact [e-mail]

You’ll be great for the role if you:

• You want to enable people using our service to access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18.

If you find completing online applications difficult, please don't let this stop you from applying. ... please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by emailing [e-mail] or call on 0300 222 5706.

Equal opportunities

Alzheimer’s Society is committed to equal opportunities. Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. This means ensuring our recruitment processes are barrier‑free and as inclusive as possible to everyone. We will look at making reasonable adjustments for people who have a disability or long‑term condition.