Telephone Support Volunteer- Coventry

Alzheimer's Society; Coventry; Remote; GBP 10,000 - 40,000; Full time

Job summary

A charitable organization supporting people affected by dementia is seeking Telephone Support Volunteers in Coventry. You will provide vital support over the phone, helping connect individuals to necessary services. Ideal candidates will have strong communication skills, empathy, and a willingness to learn. The role can be done from home, but local knowledge is beneficial. Apply now to make a difference.

Qualifications

• You want to enable people using our service access the right support.
• You are over the age of 18.

Responsibilities

• Provide vital support and services information to people affected by dementia.
• Connect people to relevant support and services tailored to their needs.
• Make Keeping in Touch calls to people living with dementia and their carers.

Skills

Good verbal communication skills

Listening skills

Empathy

Flexibility

Team player

Job description

About The Role

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?

As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

Our Dementia Support service and Community Dementia Advisers in Coventry are looking for Telephone Support Volunteers to offer people living with dementia and their carers Keeping in Touch calls. This is a telephone based role and can be completed from home, but it is beneficial for you to be based within Coventry, as you will be signposting people to other local services and groups in the community. To better serve our diverse community, we welcome applicants who can speak one or more community languages in addition to English, including (but not limited to) Urdu, Farsi, Polish, Punjabi and Gujarati.

This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland).

Interested? To apply for this role please click on the 'Apply' button at the bottom of the page.

You’ll be great for the role if you:

• You want to enable people using our service access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18.

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by email [e-mail] or call on 0300 222 5706.

About Alzheimer's Society

Alzheimer’s Society is here for everyone affected by dementia.

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Alzheimer’s Society is committed to equal opportunities.

Please note that all of our volunteering opportunities are based in the UK and you must be living in the UK to volunteer with us. Unfortunately, we are unable to sponsor visa applications but are grateful for your interest in supporting us.