Telephone Support Technician

Abatec Recruitment; Bristol; On-site; GBP 28,000; Full time

Job summary

A leading recruitment company in the UK is seeking a Telephone Support Technician to join the Aftersales Team. The role involves providing exceptional customer service and technical support for coffee vending machines. Ideal candidates will have a solid understanding of electrical and hydraulic systems, excellent communication skills, and experience using Microsoft Dynamics. This position offers a competitive salary, annual bonuses, and opportunities for professional growth.

Benefits

£28,000 salary + annual bonus

23-28 days holiday + Bank Holidays

Enhanced pension

Employee Assistance Programme

Free parking

Christmas shutdown

Qualifications

• Good understanding of basic electrical principles plus mechanical and hydraulic systems.
• Experience with Microsoft Dynamics and Microsoft Office.
• Strong communication skills, both written and verbal.

Responsibilities

• Act as the first point of contact for customers via phone and email.
• Diagnose and resolve technical issues with vending machines.
• Support and maintain customer service contracts and spare parts requests.

Skills

Problem-solving

Customer service

Communication skills

Multitasking

Attention to detail

Proactive mindset

Education

GCSE level education in relevant subjects

Tools

Microsoft Dynamics

Microsoft Office

SAP

Job description

Overview

Do you have a knack for problem-solving and a passion for great customer service? We're looking for a Telephone Support Technician to join our Aftersales Team, supporting customers and ensuring the smooth operation of our coffee vending machines.

Responsibilities

• Act as the first point of contact for customers via phone and email
• Diagnose and resolve technical issues with vending machines
• Support and maintain customer service contracts and spare parts requests
• Keep accurate call logs, records, and reports in Microsoft Dynamics
• Prepare and update technical documentation for internal and customer use
• Collaborate with internal teams (Sales, Quality, R&D, Production) to deliver quick solutions
• Contribute to continuous improvement and uphold health, safety, and quality standards

Qualifications

• Good understanding of basic electrical principles plus mechanical and hydraulic systems
• Experience with Microsoft Dynamics & MS Office (SAP desirable)
• Strong communication skills, both written and verbal
• Organised multitasker with attention to detail
• Proactive problem-solver with a customer-first mindset
• GCSE level education (or equivalent) in relevant subjects

Why join us?

• £28,000 salary + annual bonus (5% of salary per full year)
• 23-28 days holiday + Bank Holidays (increasing with service)
• Enhanced pension & Employee Assistance Programme
• Free parking & Christmas shutdown
• Opportunities to develop your skills and grow your career
• A collaborative team environment

Apply today and bring your technical expertise and customer service skills to a role where you\'ll make a real difference