Telephone Sales Professional – B2C

GAP GNX LTD; Congleton; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Company pension scheme

28 days leave including bank holidays

Job summary

Pension Pie, one of the UK's fastest-growing pension tracing services, is hiring a Telephone Sales Professional – B2C to handle inbound enquiries and convert interest into action.

Based in Congleton, the role offers a realistic OTE £45,000–£70,000 with a competitive basic salary, uncapped commission, and a pension scheme. You will work evenings to reach customers when they can engage.

You will build rapport, explain the service clearly, maintain CRM records and strive to exceed monthly targets.

Qualifications

• Experience in telephone sales or a fast-paced consumer-led sales environment.
• Organised, quick-thinking, resilient and self-motivated with strong attention to detail.
• Confident, professional communicator with strong listening skills.

Responsibilities

• Managing inbound telephone enquiries from prospective clients.
• Explaining the service clearly, accurately and professionally.
• Building rapport and trust over the phone and handling objections.
• Consistently achieving and exceeding monthly targets.
• Maintaining accurate, detailed CRM records.
• Ensuring a high standard of customer care and compliance at all times.
• Making approximately 50–70 calls per day.

Skills

Telephone sales

Inbound enquiries

CRM familiarity

Excellent communication

Tools

CRM software

Job description

Vacancy

Telephone Sales Professional – B2C

Full-time Congleton, Cheshire Competitive basic + uncapped commission

• £45k–£70k OTE

Realistic £45,000–£70,000 OTE | Competitive basic + uncapped commission | Cheshire head office

Are you at your best when handling inbound enquiries — establishing trust, demonstrating expertise and converting genuine need into decisive action? You will handle inbound warm enquiries from individuals actively seeking support finding lost pensions, and explain the solutions available to them. Your focus is to understand each client's situation, explain our service clearly, address concerns and offer our market-leading solution — delivering a professional, supportive experience throughout.

Key responsibilities

• Managing inbound telephone enquiries from prospective clients
• Explaining our service clearly, accurately and professionally
• Building rapport and trust over the phone; handling objections appropriately
• Consistently achieving and exceeding monthly targets
• Maintaining accurate, detailed CRM records
• Ensuring a high standard of customer care and compliance at all times
• Making approximately 50–70 calls per day

Flexibility is essential

This is not a traditional 9–5 position. Success depends on engaging with clients at times that suit them, which will often include early evenings and other peak contact periods. The schedule is structured around maximising client accessibility and commercial performance rather than fixed office hours.

What we're looking for

• Experienced telephone sales professional, or a background in a fast-paced, consumer-led sales or marketing environment
• Organised, quick-thinking, resilient and self-motivated with strong attention to detail
• Confident, professional communicator with strong listening skills
• Ambition to consistently earn £50,000–£70,000 OTE

Financial Services Experience Is Advantageous But Not Essential.

What we offer

• Realistic OTE of £45,000–£70,000 with a competitive basic salary and uncapped commission
• Supportive, professional working environment; head office in Cheshire
• Company pension scheme and 28 days' leave including bank holidays
• Loyalty and performance-based incentives
• Structured onboarding, training and clear opportunities for career progression

About The Work

You'll support Pension Pie — one of the UK's fastest-growing pension tracing services — helping individuals locate and consolidate pensions they may have lost track of, providing a clear and straightforward solution that delivers real value.

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