Telephone Sales Person

Huws Gray Group.; Saffron Walden; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

A strong annual leave allowance

Company bonus scheme

Contributory pension

Life assurance

Discounts on high street retailers

Job summary

Huws Gray Group in Saffron Walden is hiring a Telephone Sales Person to connect with customers and act as the go-to expert for building materials. You will build relationships with customers and suppliers, quote prices, and help grow sales and profitability at the Saffron Walden branch.

We welcome applicants with experience in a builders’ merchant or sales-focused role, strong product knowledge, and a customer-focused approach. Flexible working options are discussed at interview.

Qualifications

• Experience in a builders’ merchant or a sales-focused role.
• Strong knowledge of building materials and products.
• Excellent customer service and relationship-building skills.

Responsibilities

• Building connections with customers in person or over the phone, offering confident, helpful advice.
• Creating tailored quotes and following up on enquiries to turn leads into opportunities.
• Managing day-to-day admin to keep branch operations running smoothly.

Skills

Building materials knowledge

Sales experience

Customer service

Team support

Job description

Telephone Sales Person - Huws Gray (Saffron Walden) - Connect with Customers - Be the Go-To Expert. Make Every Sale Count.

Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

We’re looking for a TelephoneSales Person with detailed knowledge of building materials, to join the team at our (Saffron Walden) branch. In this role, you’ll be a key part of our branch’s success by building strong relationships with customers and suppliers, supporting your teammates, and helping to grow sales and profitability.

What you’ll be doing:

• Building connections – chatting with customers in person or over the phone, using your experience in the industry to give helpful, confident advice.
• Creating tailored solutions – putting together quotes, following up on enquiries, and turning leads into real opportunities, using your understanding of what materials work best for different jobs.
• Keeping things running smoothly – handling day to day admin without any fuss and keeping everything on track.
• Offering guidance – helping customers choose the right products for their projects by drawing on your up to date knowledge.
• Enhancing the shopping experience – keeping displays tidy, well stocked, and easy for customers to browse so they can quickly find the materials they need.
• Collaborating – working closely with the team across the branch, including the yard and counter, using your product knowledge to help customers get the right materials first time.

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind - and there’s no judgment in asking.

What you’ll bring:

You’ll have experience in a builders’ merchant or a salesâ€‑focused role, or you’ll be a confident sales professional with strong knowledge of building materials and a passion for helping customers find the right products. Experience leading or supporting a team would be a real advantage.

The right person will also bring strong time keeping, natural organisation and clear communication skills. You’ll be a great listener, show genuine enthusiasm and maintain sharp attention to detail. Driven, passionate and customer focused, you’ll adapt your approach to suit each individual and deliver a positive, personalised experience every time.

What’s in it for you:

We believe great work should be recognised and rewarded. Here’s what you can expect:

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pensionand life assurance
• Discounts onhigh street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discountacross our group brands
• Attraction and travel discounts
• Training and developmentprogrammes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.

INDSAL