Telephone Researcher

A T R Ltd; South Shields; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing local office is seeking an enthusiastic Outbound Tele-researcher to make survey calls to students and education establishments. The role involves engaging callers, updating databases, and using questioning techniques to gather information. Previous customer service experience is necessary. Work hours are Monday to Thursday, 9 AM to 7 PM, and potentially 9 AM to 3 PM on Fridays.

Benefits

Weekly competitions

Close to metro station or free parking

Qualifications

• Must have an excellent telephone manner and be able to engage the person on the other end of the line.
• Be enthusiastic to keep the caller engaged.
• Must have previous customer service experience.
• Ideally have previous outbound calling experience.
• Must be I.T literate.
• Must be motivated to work both alone and as part of a team.
• Be able to work to targets.

Responsibilities

• Making outbound calls to gain information from students regarding education establishments.
• Enthusiastically engaging the caller.
• Going through telephone surveys.
• Updating internal databases with relevant information.
• Using questioning techniques to glean information.

Skills

Excellent telephone manner

Customer service experience

Motivated to work in a team

I.T literacy

Engagement skills

Ability to work to targets

Job description

We are currently recruiting for an enthusiastic Outbound Tele-researcher with excellent telephone manner to work within an expanding local office. Your role will be making outbound survey calls, contacting Students and Education establishments to gain information in the form of surveys. There are no sales in this role.

The Role

• Making outbound calls to gain information from students regarding education establishments and after college progress
• Enthusiastically engaging the caller
• Going through telephone surveys
• Updating internal databases with relevant information
• Using questioning techniques to glean information
• Based in South Shields- Close to metro station or free parking available
• Weekly competitions
• Hours of work - 9.00 a.m. - 7.00 p.m. Monday to Thursday with a possibility of 9.00 a.m. - 3.00 p.m. on Fridays
• There is no selling in this role

The Person

• Must have an excellent telephone manner and be able to engage the person on the other end of the line
• Be enthusiastic to keep the caller engaged
• Must have previous Customer services experience
• Ideally have previous outbound calling experience
• Must be I.T literate
• Must be motivated to work both alone and as part of a team
• Be able to work to targets