Telephone Operator

Silent Sounds Communications Ltd; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

A telecommunications company is seeking a Telephone Operator to be the first point of contact for callers. The role requires excellent communication and multitasking skills. Candidates must be able to manage a high volume of calls, provide outstanding customer service, and be proficient in Microsoft Office Suite. This is an opportunity to contribute to a team-oriented environment while handling inquiries efficiently.

Qualifications

• Excellent communication skills and experience in answering calls.
• Ability to work under pressure and prioritize tasks.
• Proficient in using Microsoft Office Suite.

Responsibilities

• Manage high volume of incoming calls professionally.
• Assess call nature and direct to appropriate department.
• Maintain excellent customer service.

Skills

Communication

Problem-solving

Multitasking

Active listening

Organizational skills

Attention to detail

Microsoft Office Suite

Job description

The Telephone Operator will be the first point of contact for our organisation, requiring excellent communication, problem-solving, and multitasking skills to ensure a positive and efficient experience for all callers. This role demands the ability to remain calm and composed under pressure, prioritise urgent matters, and accurately deal with inquiries and provide timely resolutions.

Key Duties

• Answer and manage a high volume of incoming telephone calls in a professional and courteous manner.
• Efficiently assess the nature of each call and determine the appropriate course of action, including directing calls to the correct department or individual.
• Provide and maintain excellent customer service.
• Perform general office administration tasks
  Be confident speaking over the phone with clients and interpreters.
• Be a self‑motivated individual with a friendly and personable manner.
• Be able to multi‑task under pressure, manage time effectively, and prioritise tasks.
• Have strong active listening and problem‑solving abilities.
• Be proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Be highly organised, accurate, and pay great attention to detail.
• Be able to work as part of a team, but also independently when required.
• Have a flexible and supportive attitude towards your job role and team members.