Telemarketing Executive

First Military Recruitment; Birmingham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Telemarketing Executive in Birmingham to manage customer interactions through calls, emails, and live chat. The role involves scheduling appointments, growing CRM systems, and conducting targeted campaigns. Ideal candidates possess excellent communication skills and a results-driven mindset. Salary ranges from £25,000 to £27,000.

Qualifications

• Excellent telephone manner and communication skills.
• Strong administrative and organisational abilities, with attention to detail.
• Confident using Microsoft Office and comfortable learning CRM systems.
• Results-driven with a professional, friendly, and engaging approach.

Responsibilities

• Follow up on leads via telephone, email, and live chat.
• Schedule appointments for field sales representatives.
• Grow and maintain the CRM system.
• Conduct targeted telephone campaigns.
• Utilise LinkedIn and other platforms to research and engage.
• Conduct proactive cold calling to generate business opportunities.
• Work collaboratively with the sales team.

Skills

Excellent telephone manner and communication skills.

Strong administrative and organisational abilities.

Confident using Microsoft Office (Word, Excel, Outlook).

Results-driven with a professional approach.

Job description

Overview

First Military Recruitment are currently seeking a Telemarketing Executive on behalf of one of our clients. We are currently seeking a Telemarketing Executive to join our team. In this role, you will act as the first point of contact for potential customers interested in Crown Products, identifying their requirements and arranging further conversations with our specialist Sales Representatives.

Duties and Responsibilities

• Follow up on leads via telephone, email, and live chat, including new, existing, and returning customers.
• Schedule appointments for field sales representatives and maintain regular customer contact, providing support and following up on enquiries.
• Grow and maintain the CRM system, ensuring all customer interactions are logged accurately.
• Conduct targeted telephone campaigns to promote new products, updates, and features.
• Utilise LinkedIn and other professional networking platforms to research and engage potential leads through personalised outreach.
• Conduct proactive cold calling within assigned territories to generate new business opportunities and qualify leads.
• Work collaboratively with the sales team to achieve company targets and maintain high levels of customer satisfaction.

Skills and Qualifications

• Excellent telephone manner and communication skills.
• Strong administrative and organisational abilities, with attention to detail.
• Confident using Microsoft Office (Word, Excel, Outlook) and comfortable learning CRM systems.
• Results-driven with a professional, friendly, and engaging approach.

Location: Perry Barr

Salary: £25,000 – £27,000