Telehealth Care and Support Worker | East London NHS Foundation Trust

EAST LONDON NHS FOUNDATION TRUST; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in Greater London is looking for a dedicated individual to assist with patient care. The role involves monitoring vital signs, supporting patients in their homes, and working collaboratively with the healthcare team. Candidates should have strong communication skills and the ability to maintain confidentiality. This position requires effective teamwork and engagement with service users and their families.

Qualifications

• Ability to form professional relationships with clients.
• Skills in patient monitoring and reporting.
• Understanding of confidentiality in patient interactions.

Responsibilities

• Assist with physical and emotional care of patients.
• Monitor patient progress and alert healthcare professionals.
• Work shifts inclusive of weekends as required.

Skills

Effective communication

Patient monitoring

Team collaboration

Job description

Following the direction and supervision of the Clinical Lead/Health Care Professionals to carry out assigned tasks and duties to assist with the physical, emotional and social care of the patients. The service uses a remote monitoring technology i.e vital sign monitoring and care plans including home visits as and when needed and working closely with urgent care respinse teams and district nurses, physiotherapists, Occupational Therapists and support workers. To work in a sensitive, enabling manner always taking into account the need for sensitivity of the diverse population found within the borough of Newham. The ultimate goal of the service is to avoid hospital admission where possible. To monitor patient progress as defined by treatment aims identify trends that indicate a deterioration in health and that the appropriate action of alerting the community matron or GP. To work the shifts, inclusive of weekends deemed necessary to provide the service Some of the key responsibilities : Please also refer to JD PS The person needs to work effectively as a member of the team; to assist in planning and implementing the care plans and treatment programmes, under the guidance of the Clinical Lead/HCP. This includes remote monitoring of vital signs for patients on Telehealth and escalating to clinicians. The role also includes working in the community and visiting patients requiring insulin administration, eye drops etc. as appropriate according to the care plan.

• The person needs to form professional relationships with clients, and communicate with them in a way that respects their views, autonomy and culture and provide an integrated care approach. The individual needs to be able to liaise with relatives, carers, medical staff, allied health staff and those within the multidisciplinary team to obtain or feedback information relating to the patient’s care. To be able to contribute towards the team’s vision and attend meetings and events to promote the service. Our mission is to make a positive difference to people’s lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. Some of the main responsibilities: To understand and apply the need for confidentiality in all aspects of patient interactions. To be legally accountable for all aspects of own work. To use clinical knowledge and life skills to build up a rapport with the clients, to engage with them and motivate them to engage with their own care. To maintain legible, accurate, contemporaneous clinical records. To understand and employ a set of non‑specific skills to meet the psychological needs of service users with mental health needs through care planning and risk management strategies. Please see JD PS