Telehealth Care and Support Worker

East London NHS Foundation Trust; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Greater London is seeking a motivated individual to assist in the physical and emotional care of patients. The role involves remote monitoring and the potential for home visits, as well as working closely with healthcare teams to avoid hospital admissions. Candidates should have experience in a caring environment and effective communication skills.

Qualifications

• Experience working in a caring environment.
• Ability to work autonomously.
• Dealing with challenging situations.

Responsibilities

• Assist in planning and implementing care plans.
• Monitor patient progress and alert clinicians.
• Maintain accurate clinical records.

Skills

Ability to form effective working relationships

Good verbal communication skills

Basic computer and IT skills

Good literacy and numeracy skills

Ability to undertake physical tasks

Job description

Following the direction and supervision of the Clinical Lead/Health Care Professionals to carry out assigned tasks and duties to assist with the physical, emotional and social care of the patients. The service uses a remote monitoring technology i.e vital sign monitoring and care plans including home visits as and when needed and working closely with urgent care respinse teams and district nurses,physiotherapists,Occupational Therapists and support workers.To work in a sensitive, enabling manner always taking into account the need for sensitivity ofthe diverse population found within the borough of Newham. The ultimate goal of theservice is to avoid hospital admission where possible.To monitor patient progress as defined by treatment aims identify trends that indicate adeterioration in health and that the appropriate action of alerting the community matron orGP.To work the shifts, inclusive of weekends deemed necessary to provide the service

Main duties of the job

Some of the key responsibilities : Please also refer to JD PS

The person needs to work effectively as a member of the team; to assist in planning andimplementing the care plans and treatment programmes, under the guidance of the ClinicalLead/HCP. This includes remote monitoring of vital signs for patients on Telehealth andescalating to clinicians. The role also includes working in the community and visiting patientsrequiring insulin administration, eye drops etc. as appropriate according to the care plan.? The person needs to form professional relationships with clients, and communicate withthem in a way that respects their views, autonomy and culture and provide an integratedcare approach.The individual needs to be able to liaise with relatives, carers, medical staff, allied healthstaff and those within the multidisciplinary team to obtain or feedback information relating to the patient's care.To be able to contribute towards the teams vision and attend meetings and events to promote the service

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job responsibilities

Some of the main responsibilities:

To understand and apply the need for confidentiality in all aspects of patientinteractions.To be legally accountable for all aspects of own work.To use clinical knowledge and life skills to build up a rapport with the clients, to engage with them and motivate them to engage with their own care.To maintain legible, accurate, contemporaneous clinical records.To understand and employ a set of non-specific skills to meet the psychological needs of service users with mental health needs through care planning and risk managementstrategies.Please see JD PS

Person Specification

Education/ Qualification/ Training

• Education, training and qualifications

Experience

• Experience working in a caring environment
• Ability to work autonomously
• Working with people
• Dealing with challenging situations

Knowledge and Skills

• Ability to form effective working relationships with Service Users and colleagues
• Ability to undertake physical tasks involving patient care including medication administration, eye drops and insulin administration
• Ability to demonstrate good literacy and numeracy skills ? Good verbal communication skills. ? Basic computer and IT skills
• Demonstrate an understanding of the speciality
• Demonstrate an understanding of caring for people with enduring mental and physical Health needs.
• Awareness of health & safety issues within the work environment
• Understanding of the need to keep and maintain accurate records
• Understanding of equal opportunities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.