Telecoms Business Analyst – BSS – HYBRID WORKING – 11295SJR

Proactive.IT Appointments Limited; City Of London; On-site; GBP 65,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Telecoms Business Analyst in London to support telecom transformation projects. The ideal candidate will have extensive experience in Business Support Systems and strong analytical skills. This role involves leading workshops, translating business needs into technical specs, and collaborating with various teams. A willingness to travel is required, alongside a strong understanding of BSS areas like CRM and Billing.

Qualifications

• Experience as a Business Analyst or Consultant in the telecoms industry.
• Strong understanding of BSS domains: CRM, Billing, Product Catalogue.
• Proven ability to document business requirements.

Responsibilities

• Conduct detailed analysis of client business processes.
• Lead workshops to gather functional and non-functional requirements.
• Translate business needs into specifications for development.

Skills

Telecoms industry experience

BSS domain understanding

Stakeholder management

Analytical skills

Agile methodologies

Communication skills

Tools

Oracle Database

SQL

Linux command line

Job description

11295SJR
£65k – 80k per year + benefits

Telecoms Business Analyst – BSS

We are working with a new client of ours who are one of the biggest players in their industry sector. We are after an experienced Telecoms Business Analyst with a solid background in the BSS domain.

Role Overview:

We are seeking a highly skilled and motivated Business Analyst / Consultant with deep expertise in Telecoms Business Support Systems (BSS). The successful candidate will play a key role in delivering complex telecom transformation projects in a dynamic and international environment, bridging the gap between business needs and technical solutions.

Key Responsibilities:

• Conduct detailed analysis of client business processes, systems, and requirements within the telecoms domain.
• Lead workshops to gather and document functional and non-functional requirements.
• Translate business needs into clear, actionable specifications for development and configuration teams.
• Work closely with product modules such as CRM, Billing, Order Management, and Service Fulfilment.
• Support solution design, gap analysis, and configuration activities.
• Collaborate with cross-functional teams including developers, testers, architects, and client stakeholders.
• Assist in UAT planning, execution, and defect triage.
• Provide strategic insights and recommendations for process improvement and system optimisation.
• Ensure alignment between business goals and technology solutions throughout the delivery lifecycle.

Required Skills & Experience:

• Experience as a Business Analyst or Consultant in the telecoms industry.
• Strong understanding of BSS domains is mandatory: CRM, Billing, Product Catalogue, Order Management, Mediation, and Provisioning.
• Hands-on experience with BSS platforms.
• Proven ability to elicit, analyse, and document business requirements.
• Excellent stakeholder management and communication skills (verbal and written).
• Well organised and self-motivated.
• Familiarity with Agile and Waterfall delivery methodologies.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness and flexibility to travel up to 50% of the time (depending on project allocation)

Advantageous additional experience:

• Knowledge of Oracle Database and SQL
• Good knowledge of Linux command line
• System configuration
• Data migration
• Development & execution of test specifications
• System installation and end to end delivery

Desirable Skills:

• Experience with OSS domains (e.g., Service Assurance, Inventory).
• Knowledge of TM Forum frameworks (eTOM, SID, TAM).
• Exposure to system integration projects involving APIs, middleware, and third-party platforms.
• Experience in international telecom environments or Tier 1/Tier 2 operators.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation