Telecommunications Operator & Admin

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable NHS healthcare provider in the United Kingdom is seeking an individual to provide a fast, friendly switchboard facility at Bedford Hospital. The role requires handling emergency calls and maintaining the BLEEP system, ensuring clear communication with patients and staff. The successful candidate will work full-time, contributing to a commitment to patient care in a supportive environment with access to professional development opportunities.

Responsibilities

• Deal with patients, public, and external contact.
• Handle telephone enquiries courteously.
• Monitor emergency calls and take appropriate action.
• Manage and maintain the BLEEP system.
• Provide complex information to users.
• Assist with ad hoc duties.

Job description

Job Summary

To provide a fast, friendly and efficient switchboard facility to Bedford Hospital and its staff, patients and visitors.

To provide 24/7 first point of contact within the Telecoms department.

The post holder will be located at Bedford Hospital NHS Trust, south wing.

• Key working relationships:
• Nursing staff
• Medical Staff
• Patients, families and carers
• Visitors
• Wider multi-disciplinary teams
• Other hospital wards and department
• Service providers
• Blue light organisations
• Local authority
• Deaf community
• Telecoms department
• To work within and maintain the THRIVE protocols

Key Responsibilities

• Deal with both patients, public and external contact.
• Deal with telephone enquires in a polite and courteous manner.
• Regular contact with multi agencies both internal and external.
• You will monitor and action any activities relating to emergency calls/emergency services.
• You will monitor any activities relating to alarm activation and take appropriate action.
• Announce internal emergency situations over the BLEEP system.
• Manage and maintain the BLEEP system.
• Additional tasks relevant to daily duties, emergency calls and alarm duties.
• Manage, distribution and monitor the return of keys for internal areas and external accommodation.
• Create a log of Out of Hours maintenance requests.
• Provide and receive complex/sensitive information i.e. Major incidents, Deaf Help or other clinical information to users: be able to communicate this information in a manner that is understood.
• Remain composed at all times.
• Distribute and collect BLEEPs in accordance with the ON CALL doctor’s rota.
• Ensure clear, concise directions are given to visitors looking for various departments.
• Assist with Ad hoc duties.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience – we recruit individuals who demonstrate the behaviours which underpin our Trust’s core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

For further details / informal visits contact: Name: Sarah Norman Job title: Telecoms manager Email address: [e-mail] Telephone number: 01234 792631

I work full time Mon - Fri EXT: 6313