Telecommunications Field Engineer

Daisy Group™; Sunderland; On-site; GBP 31,000; Full time

Job summary

A leading telecommunications provider in the North East of England seeks a skilled technician to install and maintain telecommunication solutions. The candidate should possess strong communication and analytical skills and be adept at both team work and problem solving. In addition to a competitive salary of up to £31,000, benefits include generous holiday allowances and professional development opportunities.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

Referral scheme bonus up to £500

Professional development support

Discounted eye care vouchers

Sim deals for family and friends

Access to retailer discounts

Birthday day off

Qualifications

• Great communication skills are essential for client interactions.
• Ability to analyze complex telecommunication systems is necessary.
• Experience in team settings and collaboration is required.

Responsibilities

• Install hosted and on-premise telecommunication solutions.
• Maintain telecommunication solutions and perform diagnostics.
• Conduct site surveys to gather customer requirements.

Skills

Excellent communication skills

Excellent analytical skills

Team working

Problem solving

Microsoft Office

Knowledge of edge networks

Tools

Legacy PBX systems (Panasonic, LG, Samsung)

Gamma hosted solutions and applications

CAT5/6 Cabling

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: Up to £31,000 plus a company car/car allowance

Working Hours: Mon - Fri - occasional evening and weekend work may be required

Location: North East England

Extensive travel and overnight stays may be required on occasion. Overtime policy covers exceptional extended hours.

To install and maintain telecommunication solutions, call management, call recording applications, automated attendants, routers, hosted systems and network equipment that meets customer requirements correctly first time.

Responsibilities

• Installation of hosted and/or on-premise telecommunication solutions
• Maintenance of hosted and/or on-premise telecommunication solutions.
• Delivery of Moves, Additions and Changes of hosted and/or on-premise telecommunication solutions.
• Installation and maintenance of edge network devices (Routers, Switches etc).
• Diagnostics and fault finding.
• Site surveys and audits, remote or on-site including collation and recording of customer requirements.
• Ensure customer is kept up to date during any remote or on-site interactions.
• Delivering bespoke customer systems and/or solutions training.
• Accurate labelling of installed equipment.
• Work to company quality standards and best practice recommendations.
• Leaving customer equipment in a secure state.
• Provide customer with a security check list where required.
• Record Voice recordings for Auto Attendant if required

Qualifications

• Excellent communication skills – both internal and client-facing.
• Excellent analytical skills.
• Team working.
• Problem solving.
• Microsoft Office.
• Knowledge of legacy PBX systems advantageous (i.e., Panasonic, LG, Samsung etc)
• Knowledge of Gamma hosted solutions and applications preferred.
• Good understanding of edge networks.
• CAT5/6 Cabling experience advantageous

What are the benefits of working at Daisy?

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married