Telecommunications EPOS Field Support Engineer

Morson Edge; Ipswich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology staffing firm is currently looking for a Telecommunications Field Service Engineer for a permanent position in the Ipswich area. This role involves providing technical support to a national security infrastructure programme by resolving incidents and carrying out maintenance tasks. The ideal candidate will have a background in telecoms or security systems, strong problem-solving abilities, and excellent customer-facing skills. A UK or EU driving licence is essential.

Qualifications

• Proficient in using instrumentation equipment and application software related to the field activities.
• Confident problem solver.
• Strong sense of H&S awareness is essential.
• Good customer-facing skills are mandatory.

Responsibilities

• Provide technical support to a national security infrastructure programme.
• Resolve incidents and perform commissioning and planned maintenance.
• Maintain contact with team members and Customers using communications technologies.

Skills

Instrumentation equipment usage

Problem solving

Customer-facing skills

Health & Safety awareness

Teamwork

Job description

Morson Talent are currently looking to recruit a Telecommunications Field Service Engineer. This is a permanent position.

Due to travel distance applicants will be required to be living in the Suffolk region.

Job Purpose

To provide technical support to a national security infrastructure programme in outdoor locations, by resolving incidents and undertaking commissioning and planned maintenance as required. The system is a networked electronic detection system making use of electro‑mechanical and network technologies.

Applicants will typically come from a Telecoms, EPOS, security systems i.e. alarms, CCTV etc background and be used to working shift patterns on‑call basis.

The Field Service Engineer operates within a defined geographic area and as such will require regular travel and good use of communications technologies to maintain contact with team members and Customers.

Technical and Professional Skills, Knowledge and Qualifications

• Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Fibre knowledge, Imagery Systems/Cameras and knowledge of Traffic Management Systems – an advantage but not essential.
• Must be a confident problem solver.
• A strong demonstrable sense of H&S awareness is essential.
• Ability to build relationships quickly with Customers and other Stakeholders.
• Team player capable of working from own initiative with minimal guidance.
• Good customer‑facing skills are mandatory.
• A team player with a proactive attitude to collective responsibility for the team and its workload.
• Willingness to take on new challenges combined with the ability to work under pressure in a demanding environment.
• Must be able to work at heights.
• UK or EU driving licence.