Telecommunications Delivery Assurance Officer | North West Ambulance Service NHS Trust

North West Ambulance Service; Lancashire; On-site; GBP 50,000 - 70,000; Full time

Job summary

A regional health services provider based in Lancashire is seeking a Telecommunications Delivery Assurance Officer to oversee telecommunications design and implementation across their sites. The role requires at least 10 years of experience with Avaya systems and a proactive approach to managing telecommunications solutions. Candidates should possess a full driving license and be willing to travel regularly. This position is crucial for ensuring the resilience and reliability of telephony services within the organization, representing the Trust at national meetings.

Qualifications

• Minimum 10 years of experience maintaining and leading Avaya estates.
• Strong knowledge of telecommunications design, resilience, reliability and sustainability.
• Full driving licence and willingness to travel frequently across the Northwest and sometimes nationally.

Responsibilities

• Ensure telecommunications design incorporates resilience, reliability and sustainability.
• Produce, maintain and control comprehensive system documentation for solutions.
• Act as the subject matter expert for the Avaya telephony system.
• Travel regularly across the Northwest and occasionally nationally.

Skills

Telecommunications design

Avaya estates management

Collaboration skills

Communication skills

Job description

Telecommunications Delivery Assurance Officer

The successful applicant will have the opportunity to select their base from the following NWAS main sites: Estuary Point (Liverpool), Broughton (Preston), Middlebrook (Bolton), or Parkway (Manchester).

Overview

In order to provide effective and resilient support to NWAS Critical Systems, the Telecommunications Delivery Assurance Officer will be the senior authority on telecoms, ensuring that design incorporates resilience, reliability, and sustainability while maintaining documentation throughout the lifecycle of the solutions.

Responsibilities

• Ensure telecommunications design incorporates resilience, reliability and sustainability.
• Produce, maintain and control comprehensive system design and configuration documentation through the life of the solution.
• Maintain and manage both existing telecommunications solutions and all future developments across the Trust.
• Act as the subject matter expert for the Avaya telephony system, drawing on at least 10 years of experience with Avaya estates.
• Use technical knowledge to drive continual improvement of telephony services.
• Serve as the ultimate escalation point for all telephony issues, providing advice and guidance to the ICT Senior Management Team and infrastructure engineers.
• Collaborate with industry leaders and experts to maintain systems that meet the changing digital landscape.
• Assess business requirements across the Trust and recommend solutions that meet current and future needs.
• Future‑proof designs and maintain awareness of technology developments and strategic direction.
• Participate in national meetings regarding the future of the Ambulance Service telephony system.
• Ensure telephony support does not impact day‑to‑day IT tasks (BAU) or digital project workloads.
• Travel regularly in your own vehicle across the Northwest and occasionally nationally as required; a full driving licence is mandatory.

Requirements

• Minimum 10 years of experience maintaining and leading Avaya estates.
• Strong knowledge of telecommunications design, resilience, reliability and sustainability.
• Full driving licence and willingness to travel frequently across the Northwest and sometimes nationally.
• Availability to attend site regularly; hiring can only be conducted on-site.
• Collaboration and communication skills to advise senior management and engineering teams.
• Must be able to attend national telephony meetings and represent the Trust.
• Cannot offer sponsorship; applicants must have right to work in the UK.

Recruitment Timeline

• Advertising Dates: 03.12.2025 – 19.12.2025
• Assessment Centre: 06.01.2026 at Estuary Point (Liverpool)
• Professional Discussions: 09.01.2026 at Estuary Point (Liverpool)
• Advert closes: Friday 19 Dec 2025