Telecommunications Delivery Assurance Officer

North West Ambulance Service NHS Trust; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A healthcare service provider in the UK is looking for a Telecommunications Delivery Assurance Officer. The role involves managing telecommunications solutions and ensuring system reliability and resilience. Candidates should have extensive experience in telephony infrastructure, especially with Avaya systems, coupled with strong communication skills. The position requires a master's level qualification or equivalent experience and offers an opportunity to work collaboratively within a dynamic healthcare environment. Full driving license required, along with regular site attendance.

Qualifications

• Experience in an Ambulance Service environment is preferred.
• Strong technical knowledge of telecommunications solutions required.
• History of professional development.

Responsibilities

• Lead the maintenance and management of NWAS telecommunications solutions.
• Drive improvements in telephony services for the Trust.
• Participate in national meetings about ambulance service telephony.

Skills

Communication with stakeholders

Advanced keyboard skills

Problem-solving

Education

Masters level qualification or equivalent experience

Job description

Job summary

Telecommunications Delivery Assurance Officer

*The successful applicant will have the opportunity to select their base from the following NWAS main sites: Estuary Point (Liverpool), Broughton (Preston), Middlebrook (Bolton), or Parkway (Manchester)

In order to provide effective and resilient support to NWAS Critical Systems (both in and out of office hours), without impacting day to day IT tasks (BAU) and the digital project workload, NWAS needs to ensure that the right IT support is available in the Right Place, at the Right Time, Every Time.

Due to retirement of the current post-holder the position of Delivery Assurance Officer - Telephony has become available.

You will ensure that Telecommunications design incorporates resilience, reliability and sustainability. You will ensure comprehensive system design and configuration documentation is produced, maintained and controlled throughout the life of the solution.

Main duties of the job

As a part of the Trusts infrastructure team, the Telecommunications Delivery Assurance Officer will be the most senior authority on the NWAS telecommunications, responsible for the maintenance and management of both the existing telecommunications solutions and all future developments.

You will be considered the Subject Matter Expert for NWAS telecommunications solutions around the Avaya telephony system with at least 10 years maintaining and leading around Avaya estates. You will use your highly developed technical knowledge and experience to drive the continual improvement of telephony services to the trust. You will be the ultimate escalation for all Trust telephony issues, providing advice and guidance to both the ICT Senior Management Team and infrastructure engineers.

The Telecommunications Delivery Assurance Officer will work with industry leaders and experts to maintain telecommunications systems which meet the needs of our changing digital landscape, assessing business requirements across the Trust and recommending solutions which meet current requirements, whilst future proofing design and maintaining awareness of technology developments and the strategic direction of the trust. You will be expected to participate in National meetings regarding the future of the Ambulance service Telephony system.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

Regular travel in your own vehicle may be required across the Northwest and occasionally nationally (subject to Agenda for Change terms and conditions).

We regret we cannot offer sponsorship and this position will require attending site regularly so a full driving license is a requirement.

Recruitment Campaign Dates

Advertising Dates: 03.12.2025 - 19.12.2025

Assessment Centre: 06.01.2026 at Estuary Point (Liverpool)

Professional Discussions: 09.01.2026 at Estuary Point (Liverpool)

Person Specification

Skills / Competencies

• Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
• Highly advanced keyboard skills and the ability to design and document technical process maps.
• Logical approach to problem solving.

Qualifications and Knowledge

• Masters level qualification or equivalent relevant in depth experience in an Ambulance Service environment.
• Evidence of continued professional and personal development.

Experience

• Extensive practical experience designing, implementing and maintaining highly complex Telephony infrastructure to service requirements.
• Proven record of driving technology best practice in a healthcare environment.

Values and Behaviours

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

NWAS Main Sites: Estuary Point (Liverpool), Broughton (Preston), Middlebrook (Botlon) or Parkway (Manchester)

Trustwide

BL6 6PQ

Employer's website