Telecommunications Delivery Assurance Officer

Health Jobs UK; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

A healthcare trust in the UK seeks a Telecommunications Delivery Assurance Officer to oversee telephony systems. This role requires extensive experience with Avaya telephony systems and leadership in managing telecommunications solutions. The successful candidate will ensure system reliability and participate in technology improvements to meet evolving service needs. This position offers competitive benefits including annual leave and training opportunities.

Benefits

Pension scheme

Up to 33 days annual leave

Training and development opportunities

NHS discounts

Qualifications

• Extensive experience in complex telephony infrastructure.
• Evidence of continued professional development.
• Proven record in driving technology best practices.

Responsibilities

• Ensure Telecommunications design incorporates resilience and sustainability.
• Manage existing telecommunications solutions.
• Serve as the Subject Matter Expert for NWAS telecommunications.

Skills

Confidence in communicating with stakeholders

Advanced keyboard skills

Logical problem solving

Education

Masters level qualification or equivalent experience

Job description

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, trade union activity or political beliefs – or any other grounds.

In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti‑racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce.

The Trust is currently under‑represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive an email, it will be that you have not been shortlisted on this occasion.

We also offer a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job Overview

Telecommunications Delivery Assurance Officer

The successful applicant will have the opportunity to select their base from the following NWAS main sites: Estuary Point (Liverpool), Broughton (Preston), Middlebrook (Bolton), or Parkway (Manchester).

In order to provide effective and resilient support to NWAS Critical Systems (both in and out of office hours), without impacting day to day IT tasks (BAU) and the digital project workload, NWAS needs to ensure that the right IT support is available in the Right Place, at the Right Time, Every Time.

Due to retirement of the current post-holder the position of Delivery Assurance Officer – Telephony has become available.

Main Duties of the Job

You will ensure that Telecommunications design incorporates resilience, reliability and sustainability. You will ensure comprehensive system design and configuration documentation is produced, maintained and controlled throughout the life of the solution.

As a part of the Trust’s infrastructure team, the Telecommunications Delivery Assurance Officer will be the most senior authority on the NWAS telecommunications, responsible for the maintenance and management of both the existing telecommunications solutions and all future developments.

You will be considered the Subject Matter Expert for NWAS telecommunications solutions around the Avaya telephony system with at least 10 years maintaining and leading around Avaya estates. You will use your highly developed technical knowledge and experience to drive the continual improvement of telephony services to the trust. You will be the ultimate escalation for all Trust telephony issues, providing advice and guidance to both the ICT Senior Management Team and infrastructure engineers.

The Telecommunications Delivery Assurance Officer will work with industry leaders and experts to maintain telecommunications systems which meet the needs of our changing digital landscape, assessing business requirements across the Trust and recommending solutions which meet current requirements, whilst future‑proofing design and maintaining awareness of technology developments and the strategic direction of the trust. You will be expected to participate in National meetings regarding the future of the Ambulance service Telephony system.

Working for our Organisation

North West Ambulance Service NHS Trust provides 24‑hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed Job Description and Main Responsibilities

Regular travel in your own vehicle may be required across the Northwest and occasionally nationally (subject to Agenda for Change terms and conditions).

We regret we cannot offer sponsorship and this position will require attending site regularly so a full driving licence is a requirement.

Recruitment Campaign Dates:

• Advertising Dates: 03.12.2025 – 19.12.2025
• Assessment Centre: 06.01.2026 at Estuary Point (Liverpool)
• Professional Discussions: 09.01.2026 at Estuary Point (Liverpool)

Person Specification

Skills Competencies – Essential criteria

• Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
• Highly advanced keyboard skills and the ability to design and document technical process maps.
• Logical approach to problem solving.

Qualifications and Knowledge – Essential criteria

• Masters level qualification or equivalent relevant in depth experience in an Ambulance Service environment.
• Evidence of continued professional and personal development.

Experience – Essential criteria

• Extensive practical experience designing, implementing and maintaining highly complex Telephony infrastructure to service requirements.
• Proven record of driving technology best practice in a healthcare environment.

Values and Behaviours – Essential criteria

• Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

Reference checks – This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search 'employment checks'.

DBS Checks – If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health – You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best line of defence against COVID‑19.

From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.

Employer Certification / Accreditation Badges – Documents to Download

• Job Description (PDF , 358.4 KB)
• Candidate's Guide to NHS Employment Checks Standards (PDF , 221.3 KB)
• Recruitment Terms and Conditions (PDF , 40.5 KB)
• Recruitment of ex‑offenders (PDF , 228.4 KB)
• Application Guide (PDF , 207.5 KB)