Telecare Control Operator

Durham County Council; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in North East England is seeking Telecare Control Operators to join their Care Connect Service. This role involves assisting in the provision of services, monitoring alarms and CCTV systems, and maintaining customer independence during emergency situations. The position requires strong communication skills and a customer care background. A competitive rewards package, including attractive salaries and annual leave, is offered, alongside the opportunity to apply for various benefits.

Benefits

Generous annual leave

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• 4 GCSEs (Graded A-C) or equivalent required.
• Customer care background is essential.
• Experience in handling confidential information.

Responsibilities

• Assist in the provision of the Care Connect service.
• Monitor Community Alarms and CCTV systems.
• Support various duties within the Care Connect service.
• Assess incidents and contact emergency services.

Skills

Excellent communication skills

Ability to handle emergency situations

Customer care background

Knowledge of Information Technology

Education

4 GCSEs (Graded A-C) or equivalent

Job description

Opportunities have arisen for two Telecare Control Operators to join the Care Connect Service who provide a 24/7 countywide front line service.

WHAT IS INVOLVED?

• Assist in the provision of an equitable countywide Care Connect service
• Assist in the Control Centre in the monitoring of the Community Alarms, CCTV system and other related functions
• Be flexible providing support and various duties within the Care Connect service
• Maintain and promote independent living to the customer.
• Carrying out an assessment of the incident and contacting emergency services, GPs and next of kin.

The post has 12 hour rotating shift patterns consisting of days and nights.

Please note that hybrid working arrangements do not apply to this post.

We encourage you to contact Lisa Welsh, Control Centre Manager on 03000 267720 or via email on [e-mail]

WHAT WILL I NEED?

You will need to have 4 GCSEs (Graded A-C) or equivalent and a customer care background.

You will have excellent communication skills including the ability to take control in an emergency situation. You will have knowledge and experience of Information Technology and will have the ability to deal with and handle confidential information and sensitive issues.

Please refer to the attached person specification for the full criteria.

INTERVIEWS

Interviews will be held on Thursday 8 January 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website https://www.durham.gov.uk/article/26895/Rewards-and-benefits-if-you-work-for-us

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website https://www.durham.gov.uk/article/2083/How-to-apply-for-a-job-with-us

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27 or via email [e-mail]

We welcome applications from disabled people and those who are or consider themselves to be neurodivergent.

All correspondence relating to your application will be sent from [e-mail]. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

CONNECT WITH US

Follow us on Instagram https://www.instagram.com/dccjobsandcareers/

Like us on Facebook https://www.facebook.com/durhamcountycounciljobsandcareers

Visit our website durham.gov.uk/jobsandcareerswithus

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