Technology Support Specialist

NBCUniversal; Brentford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading media and entertainment company in Brentford is looking for a Technology Support Specialist. This role involves providing IT and Broadcast Engineering support to ensure production teams can deliver content efficiently. Required qualifications include a degree or certification in a relevant technical discipline, and at least 3 years of experience in a high-pressure environment. Strong troubleshooting skills and excellent communication are essential. The position requires flexibility with a rotating schedule.

Qualifications

• Minimum of 3+ years’ experience in IT and/or broadcast technology support.
• Ability to work under pressure in breaking news situations.
• Familiarity with network domains and OS security.

Responsibilities

• Provide first and second line support across IT and Broadcast systems.
• Support core IT systems including desktops and servers.
• Maintain and troubleshoot networking and routing.

Skills

Strong troubleshooting skills

Multitasking

Excellent communication

Customer focus

Education

Degree in Computer Science or related field

Tools

Windows Server

Linux

Adobe Creative Cloud

Job description

Company Description

NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad‑supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry‑leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The London News Bureau plays a key role in providing international news coverage and supporting overseas field operations. This is a dynamic 24/7 environment where flexibility, positivity, resilience, and a passion for technology are essential.

The Technology Support Specialist will provide both IT and Broadcast Engineering support, ensuring our editorial and production teams can deliver world‑class content quickly and reliably. The role demands a broad technical foundation across IT systems, networking, and media technology, with the ability to troubleshoot, cross‑train, and operate in high‑pressure, breaking‑news scenarios.

Responsibilities

• Provide first‑ and second‑line support across IT, Broadcast, and Telecoms systems in London and internationally.
• Deliver end‑to‑end support for production systems and related newsroom workflows.
• Support core IT systems including desktops, laptops (Windows & macOS), servers, Office 365, VPN, security tools, and mobile device management.
• Maintain and troubleshoot networking, routing, firewall concepts, and acceleration protocols.
• Provide on‑site and remote support for news production environments, including breaking news deployments and field operations.
• Administer and support collaboration tools.
• Track and document issues through to resolution, ensuring timely communication with engineering management and production clients.
• Interface with vendors/manufacturers to escalates and resolve issues; contribute to bug reporting and system improvements.
• Deliver training and documentation for both technical and non‑technical users.
• Participate in a rotating schedule providing coverage across a 7‑day operation, including evenings, weekends, and occasional overtime as required.

Qualifications

• Degree, certification, or equivalent in Computer Science, Broadcast Engineering, Electrical Engineering, System Integration, or relevant technical discipline.
• Minimum of 3+ years’ experience in IT and/or broadcast technology support within a high‑pressure, deadline‑driven environment.
• Strong troubleshooting skills across both hardware and software.
• Demonstrated ability to multitask and manage priorities independently and collaboratively.
• Excellent communication skills with the ability to clearly convey technical information to all levels.
• Strong customer focus, responsive and solutions oriented.

Desired Characteristics

• Familiarity with network domains, Active Directory, group policies, and OS security.
• Knowledge of Windows Server, Linux, macOS, and Apple iOS administration.
• Experience with virtualization technologies.
• Exposure to Adobe Creative Cloud.
• Familiarity with mobile device management and security tools.
• Experience supporting international field operations, with the ability to work under pressure in breaking news situations.

Additional Information

As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].