Technology Support Officer

Red King Resourcing; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading gaming and gambling technology business is seeking an experienced Technology Support Engineer to join their UK infrastructure team. This role focuses on providing hands-on end-user and infrastructure support in a high-availability environment. The ideal candidate should have 5+ years of IT support experience, expertise in Microsoft 365, Azure, and strong networking skills. The position offers opportunities for continuous improvement and mentoring within the support function.

Qualifications

• 5+ years in IT Support or Infrastructure roles (Service Centre / Helpdesk).
• Experience supporting virtualised and cloud-based environments (Azure / AWS).
• Comfortable supporting both Windows and macOS.

Responsibilities

• Install, configure and support hardware, software and network services.
• Provide troubleshooting and escalation support for end-user devices.
• Administer Active Directory, Intune and other endpoint management tools.

Skills

Microsoft 365

Windows Server

Azure

Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)

Education

Relevant certifications (CompTIA, Microsoft, ITIL, or equivalent)

Job description

Your New Role

We're supporting a leading gaming and gambling technology business in the search for an experienced Technology Support Engineer to join their UK infrastructure team. The role focuses on providing hands-on end-user and infrastructure support across both cloud and on-prem environments within a high-availability, regulated setting.

The successful candidate will have a minimum of five years' experience in a Service Desk or IT Service Centre environment, with strong exposure to Microsoft and Mac platforms, M365, Azure and Exchange, plus solid networking and virtualisation skills.

Your Key Responsibilities

• Install, configure and support hardware, software and network services across the business.
• Provide troubleshooting and escalation support for end-user devices, servers and collaboration tools (Teams, SharePoint, Exchange).
• Administer Active Directory, Intune and other endpoint management tools.
• Support hybrid infrastructure environments (on-prem, Azure, AWS).
• Deliver high-level customer service and maintain SLAs through the internal ticketing system.
• Contribute to continuous improvement and mentoring within the support function.

You Will Have

• 5+ years in IT Support or Infrastructure roles (Service Centre / Helpdesk).
• Strong Microsoft 365, Windows Server, Exchange and AD administration skills.
• Experience supporting virtualised and cloud-based environments (Azure / AWS).
• Knowledge of networking fundamentals - TCP/IP, DNS, DHCP, VLANs.
• Comfortable supporting both Windows and macOS.
• Relevant certifications (CompTIA, Microsoft, ITIL, or equivalent) advantageous.