Technology Support Lead

JPMorgan Chase & Co.; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial services firm is looking for a Technology Support Lead to maintain the performance and stability of key applications. This role is crucial in driving automation and innovation while collaborating with diverse teams. The ideal candidate should hold a STEM degree and possess technical support experience, strong communication skills, and problem-solving ability. Join us and help transform financial services with your expertise.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Experience in technical support or applications support.
• Strong communication skills in diverse teams.

Responsibilities

• Monitor and optimize production application environments.
• Collaborate with technology and business teams to resolve issues.
• Drive automation and implement innovative solutions.

Skills

Technical support experience

Strong communication skills

Advanced problem-solving skills

Ability to work under pressure

Education

Bachelor’s degree in STEM or related field

Tools

Unix

SQL

Python

Cloud technology solutions

Job description

Join us to make a real impact at the heart of our business, where your expertise shapes the future of technology operations. You will have the opportunity to collaborate with talented professionals, refine processes, and deliver outstanding results for our clients. We value your passion for technology and your drive to innovate. At JPMorgan Chase, you can grow your career while helping us transform the way we deliver financial services. Be part of a team that encourages continuous improvement and rewards proactive problem-solving.

Job Summary

As a Technology Support Lead in the Equities Prime Financial Services Production Management team, you will help maintain the stability, availability, and performance of key applications. You will support product flows across Futures and Options, Credit, Rates, and FX, from Exchange connectivity to client reporting. You will work in a collaborative environment that values communication and continuous improvement. Your proactive approach will help drive automation and innovation. You will play a vital role in connecting business and technology to deliver outstanding results.

Job Responsibilities

• Monitor and optimize production application environments to ensure readiness for business, operations, and clients
• Collaborate with technology, business, and operations teams to resolve issues and drive improvements
• Drive automation and implement innovative solutions to enhance service delivery and reduce manual tasks
• Communicate effectively with stakeholders to address challenges and provide timely updates
• Build and maintain strong relationships with business partners and support teams

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in STEM or related field, or equivalent experience
• Experience in technical support or similar roles, preferably in applications support
• Strong communication skills and ability to work in diverse, global teams
• Advanced problem-solving and analytical skills with a passion for technology
• Ability to work under pressure and deliver on time
• Proactive, adaptive, independent, and self-managing with the ability to lead initiatives
• Willingness to adapt to changes in work requirements, roles, and responsibilities

Preferred Qualifications, Capabilities, and Skills

• Proficiency in Unix, SQL, scripting, and Python
• Experience with cloud-based technology solutions
• Familiarity with batch or job scheduling tools such as Control-M or Autosys
• Experience using monitoring tools such as Geneos, Dynatrace, Grafana, or Splunk
• Understanding of financial markets and trading systems

Why Join Us?

You will be part of a dynamic team that values innovation, collaboration, and continuous improvement. We encourage you to bring your ideas and expertise to help us deliver exceptional technology services and drive the future of financial operations.