Technology Support III - Application Owner - GLCM Postings

JPMorganChase; Bournemouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global financial services leader in Bournemouth is seeking an Application Owner to manage the lifecycle and performance of business applications. Key responsibilities include overseeing application issues, optimizing operations, and ensuring compliance with standards. Candidates should have experience managing enterprise applications and strong problem-solving and communication skills. A Bachelor's degree in a relevant field is preferred. This role offers opportunities for growth in a diverse and inclusive environment.

Qualifications

• Experience with Transaction Lifecycle Management (TLM) and break remediation processes.
• Familiarity with regulatory requirements and risk management in software environments.

Responsibilities

• Own the full lifecycle of assigned applications, from deployment to retirement.
• Serve as the primary point of contact for application-related issues, enhancements, and support.
• Oversee application performance, availability, and reliability.

Skills

Experience managing enterprise applications or platforms

Strong understanding of application lifecycle management

Excellent problem-solving skills

Communication skills

Stakeholder management skills

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Job description

As the Application Owner within the Technology Support III - Application Owner - GLCM Postings team, you are responsible for the end-to-end management, performance, and lifecycle of assigned business applications.

Job Responsibilities

• Own the full lifecycle of assigned applications, from deployment to retirement.
• Serve as the primary point of contact for application-related issues, enhancements, and support.
• Oversee application performance, availability, and reliability, proactively addressing issues and optimizing operations.
• Manage upgrades, patches, and releases in collaboration with development and infrastructure teams.
• Ensure compliance with security, regulatory, and organizational standards.
• Implement and monitor software risk and controls, ensuring applications adhere to internal and external risk management policies.
• Conduct regular risk assessments and control reviews, remediating identified gaps.
• Plan and execute disaster recovery and business continuity strategies for applications.
• Collaborate with cross-functional teams (IT, security, risk, business, vendors) for seamless application management and control adherence.
• Be accountable for timely remediation of breaks and exceptions, ensuring root cause analysis and sustainable solutions.
• Oversee Transaction Lifecycle Management (TLM) processes, ensuring accurate transaction processing, reconciliation, and resolution of breaks.
• Report and track remediation progress for breaks and TLM exceptions, communicating status to stakeholders and management.

Required qualifications skills & capabilities

• Experience managing enterprise applications or platforms.
• Strong understanding of application lifecycle management, ITIL practices, and software risk/control frameworks.
• Familiarity with regulatory requirements and risk management in software environments.
• Experience with Transaction Lifecycle Management (TLM) and break remediation processes.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to coordinate across technical, business, risk, and operations teams.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Experience with cloud-based applications and modern deployment practices.
• Knowledge of project management, Agile methodologies, and risk/control frameworks.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.