Technology Support Analyst

JR United Kingdom; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering and technology organisation in Bristol is seeking a Deskside & Technology Support Analyst to provide 2nd Line support. This role offers an immediate start, excellent exposure, and requires strong technical troubleshooting and customer service skills.

Qualifications

• 4+ years' IT support experience in a corporate environment.
• Valid UK driving licence essential.

Responsibilities

• Manage and resolve 2nd Line incidents and service requests.
• Troubleshoot desktop, telephony, and hardware issues.
• Deploy and track IT assets.

Skills

Customer Service

Communication

Troubleshooting

Education

Microsoft Certification

ITIL Certification

Tools

ServiceNow

Job description

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Duration: 6 months

Start: ASAP

A leading engineering and technology organisation is seeking a Deskside & Technology Support Analyst to provide 2nd Line support across its Bristol operations. This is a great opportunity for an experienced IT professional with a strong customer focus and solid technical troubleshooting skills.

Key Responsibilities:

• Manage and resolve 2nd Line incidents and service requests
• Troubleshoot desktop, telephony, and hardware issues
• Deploy and track IT assets
• Maintain IT equipment rooms and support conference room facilities
• Support office/site setups and provide cover for team leads when needed
• Travel to other regional sites may be required

Requirements:

• 4+ years' IT support experience in a corporate environment
• Strong working knowledge of ITSM practices and ServiceNow
• Excellent communication and customer service skills
• Valid UK driving licence essential
• Microsoft and ITIL certifications desirable

This is a site-based role offering an immediate start and excellent exposure within a well-established technical team.

We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed.

For more information on this position, please contact Marika Powell at ARM on 02392 228232 or email your CV and covering letter to [emailprotected] .