TECHNOLOGY SPECIALIST

Little Dot Studios; Royal Borough of Greenwich; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid and flexi-time working

Mental health and wellbeing programmes

Enhanced family leave

Interest-free financial support

Digital nomad policy (work from abroad

Pension contributions

Annual leave

Free lunches

Social events

Health treatments

Job summary

Little Dot Studios in London is seeking a Technology Specialist to join the Tech Operations team. You will provide world-class tech support by email or in person, log incidents, manage tickets, and drive resolution in a fast-paced environment.

The ideal candidate has hands-on experience in customer-facing tech support, is comfortable with macOS, Windows, iOS, and Google Workspace, and enjoys collaborating across teams to maintain high service levels.

Qualifications

• Recent experience in a tech support role, preferably in media or tech.
• Familiar with macOS, Windows, iOS and Google Workspace.
• Familiar with VC and AV systems.
• Experience with Active Directory, LANs, WANs & Wireless, TCP/IP and VoIP.
• Strong troubleshooting skills across hardware, software and networking.
• Committed to excellent customer service and resolving tickets.
• Effective communicator across diverse settings.
• Thrives in a fast-paced environment and adapts to change.
• Builds rapport with end users at all levels.
• Active listener and empathetic in sensitive interactions.
• Manages time well and prioritises tasks.
• Works well independently and in a team.

Responsibilities

• Taking ownership of support requests, ensuring they are logged and updated in appropriate systems.
• Escalating more complex problems to the relevant personnel, collaborating effectively and keeping end users updated.
• Conducting administration of identity platforms including Okta to set up user accounts and manage access permissions.
• Configuring and build end user devices in a timely fashion, for deployment at scale.
• Carrying out day to day maintenance, administration and support on end user devices including laptops and mobiles/tablets.
• Contributing to the growing Tech Ops knowledge-base, updating internal and customer facing documentation.
• Mentoring Junior Technology Specialists and helping to create a supportive environment.
• Maintaining asset register and ensuring equipment availability for loans or replacements.
• Adhering to best practices and policies for infrastructure, data, communication and security.

Skills

Tech support experience

Media/tech business familiarity

Customer-facing

macOS/Windows/iOS

Google Workspace

Okta

Active Directory

TCP/IP

Tools

Active Directory

Okta

TCP/IP

Job description

TECHNOLOGY SPECIALIST

We Realise Potential in Your Story

Based in the heart of Shoreditch, we area multi-platform production company, social media agency, and digital media networkwho are currently on a quest to find aTechnology Specialist to join our Tech Operations team. Is this your next opportunity?

As a Technology Specialist, you will be responsible for providing world class tech support to LDS Group by email or in person. This includes day-to-day responsibilities including logging all incidents, problems and requests raised in the service desk, and proactively managing ticket updates, owning the ticket lifecycle through to resolution. The ideal candidate will be someone who has prior experience in a customer-facing role and can intuitively manage expectations; additionally, the Technology Specialist will need to demonstrate the ability to tackle a range of technologies and personnel in a fast paced, dynamic environment with rapidly changing requirements.

PERKS OF THE JOB

We are proud to be an award winning,B Corp™ Certifiedworkplace with employee wellbeing at the heart of everything we do. We offer hybrid and flexi-time working, mental health and wellbeing programmes, enhanced family leave, interest free financial support and a digital nomad policy that allows you to work from abroad in two one week blocks a year. Plus all the usuals such as pension contributions, annual leave and office perks like free lunches, socials, and health treatments!

HOW YOU'LL SPEND YOUR TIME

• Taking ownership of support requests, ensuring they are logged and updated in appropriate systems.
• Escalating more complex problems to the relevant personnel, collaborating effectively and keeping end users updated.
• Conducting administration of identity platforms including Okta to set up user accounts and manage access permissions.
• Configuring and build end user devices in a timely fashion, for deployment at scale.
• Carrying out day to day maintenance, administration and support on end user devices including laptops and mobiles/tablets.
• Contributing to the growing Tech Ops knowledge-base, updating both internal and customer facing documentation.
• Mentoring Junior Technology Specialists and helping to create a supportive, collaborative environment where great tech support happens seamlessly.
• Maintaining asset register and ensure necessary equipment remains available for loans or replacements at short notice.
• Adhering to best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards.

WHAT YOU NEED TO SUCCEED

Skills matter, experience is useful, attitude is everything.

• Recent experience of working in a tech support role, preferably in a media or tech business.
• Familiar with macOS, Windows, iOS and Google Workspace.
• Familiar with VC and AV Systems.
• Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP.
• Strong troubleshooting skills, particularly around hardware, software and networking.
• Focused and committed to providing excellent customer service and taking pride in managing support requests through to resolution.
• Able to communicate effectively in a variety of settings and styles, getting the message across with the desired effect.
• Enjoys working hard in a fast-paced environment and open to change. Able to shift gears easily and able to learn quickly when facing new problems.
• Able to build rapport quickly with end users from all different levels of the organisation.
• Active listener and empathetic during sensitive interactions, diffusing high-tension situations comfortably.
• Uses time effectively and makes informed judgements on what to prioritise.
• Able to work effectively resourcefully and independently and as part of a team.

LITTLE DOT, BIG IMPACT

We’re probably the biggest studio you didn’t know was fuelling your favourite content.We’ve been one of the top dogs in the digital content space since 2013 (some would say, before its potential was even fully realised). We're proud to work with some of the hottest TV and movie studios, distributors, rights holders, sports federations and brands in the business.

WE ARE COMMITTED

We are committed to fostering a diverse, inclusive, and equitable workplace at Little Dot that reflects our diverse digital audiences and communities we work and live in. We are committed to ensuring every employee feels valued and empowered to contribute their unique perspectives. We welcome candidates of all backgrounds, experiences, and identities to apply to our vacancies, and we strive to create an environment where differences are celebrated, and everyone has equal opportunity to thrive.

USE OF AI IN APPLICATIONS

We value authenticity, and want to get to know you - your thinking, and your originality. While generative AI tools can help refine text, we require your applications to be in your own voice and words. AI cannot be used to generate your responses, and any applications appearing to be entirely AI-generated will not be progressed.

Learn more about us, our values and our commitments please visit our website www.littledotstudios.com for more information.