Technology Infrastructure Engineer

JD Sports Fashion; Bury; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Sports is seeking an experienced IT Infrastructure Engineer to maintain and support internal infrastructure and cloud services. Reporting to the Technology Infrastructure Team Lead, you will handle Windows Server, AD, VMware, and cloud platforms, balancing BAU tasks with project work.

You will act as a 3rd line escalation for incidents, implement fixes, manage patches, and contribute to security, identity management, and automation across Azure, GCP, and Microsoft 365.

Qualifications

• Experience with Windows Server administration, deployment, and troubleshooting.
• In-depth knowledge of Active Directory, including Group Policy.
• Networking fundamentals (DNS, DHCP).
• VMware vSphere virtualization (7.0+).
• Entra ID, RBAC, PIM, and Enterprise App/SSO experience.
• Experience with Microsoft 365.
• Experience with server and storage hardware (HPE).
• Strong analytical and problem-solving skills.
• Experience with AWS, GCP, and Azure.
• Understanding of Terraform and GitHub.

Responsibilities

• Provide 3rd line escalation for infrastructure incidents.
• Respond to critical incidents per SLAs with minimal disruption.
• Investigate recurring issues and implement long-term fixes.
• Administer Windows Server, AD, and VMware vSphere.
• Maintain patches, configurations, and system updates.
• Support Azure, GCP, and Microsoft 365 cloud services.
• Manage identity and core infrastructure workloads in cloud/SaaS.
• Deliver small infrastructure projects and assist on larger initiatives.

Skills

Windows Server administration

Active Directory / Group Policy

Networking fundamentals (DNS, DHCP)

Analytical skills

Effective communication

Independent working

Tools

VMware vSphere

HPE hardware

Microsoft Azure

Google Cloud Platform (GCP)

Microsoft 365

Entra ID / RBAC / PIM / Enterprise App/SSO

Terraform

GitHub

CyberArk

Zscaler

Job description

This is JD. Born in 1981. Built for Now. At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry. We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them. This is your moment. This is JD. Are you in?

Role Purpose

We are looking for an experienced IT Infrastructure Engineer with a logical mindset and a passion for technology to join our team. Reporting to the Technology Infrastructure Team Lead, you will be responsible for maintaining and supporting internal infrastructure and cloud services. You'll play a crucial role in the day-to-day operations and stability of our IT environment. This role spans Windows Server, hardware, security, cloud technologies, identity management and automation. The responsibilities cover a mix of BAU support and escalations with project-based work.

Key Responsibilities

• Operational Support & Incident Management
• Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution.
• Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.
• Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement. Infrastructure Administration
• Perform day-to-day server administration tasks across the infrastructure estate.
• Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.
• Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.
• Support server and storage hardware platforms, with preference for HPE solutions Cloud & Microsoft Platforms
• Carry out cloud-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365.
• Support identity, access, and core infrastructure workloads within cloud and SaaS platforms. Project Work
• Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
• Take technical responsibility for small infrastructure projects as allocated by the line manager.
• Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.

Key Skills & Experience Essential

• Experience with Windows Server administration, deployment, and troubleshooting
• In-depth knowledge of Active Directory, including Group Policy
• Good understanding of networking fundamentals, including DNS and DHCP
• Virtualisation, preferably VMware vSphere (7.0+)
• Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities
• Experience supporting Microsoft 365 services
• Experience supporting server and storage hardware, preferably HPE platforms
• Strong analytical skills, enabling rapid and accurate responses to reactive technical issues
• Experience with AWS. GCP and Azure platforms
• Understanding of Terraform and GitHub administration
• Experience with CyberArk and/or Zscaler (ZIA, ZPA) Personal Attributes
• Organised, punctual, and detail-oriented
• Strong communicator able to engage both technical and non-technical audiences
• Proactive and capable of working independently

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. Thank you for your time #JD