Technology Governance Lead

International Rescue Committee; City of Westminster; Hybrid; GBP 45,000 - 54,000; Full time

Job summary

A leading humanitarian organization in the UK is seeking a Manager for Technology initiatives to oversee AI governance and project coordination. This role is essential for advancing the organization's strategic technology plans, ensuring effective use of AI technologies in humanitarian efforts. The ideal candidate will have 5-7 years of experience in project and technology management within nonprofit settings, showcasing strong organizational and communication skills. Join us to enhance our technology strategies and support critical humanitarian missions.

Benefits

Competitive salary

Hybrid work model

Professional development opportunities

Qualifications

• 5-7 years of experience in project coordination and technology management.
• Minimum 2 years of working experience in humanitarian or nonprofit sectors.
• Strong organizational skills with proven ability to manage complex processes.

Responsibilities

• Administer AI governance processes and track project milestones.
• Facilitate collaboration between IT and program teams.
• Promote ethical AI practices within the organization.

Skills

Project coordination

Stakeholder engagement

AI governance

Communication

Education

Bachelor's degree in Information Technology or related field

Tools

JIRA

Asana

Microsoft Project

Job description

Overview

IRC's Strategy 100 sets ambitious goals for IRC to improve the scale and quality of our programs. To deliver on this mandate, IRC has developed the Technology 100 strategic plan, which sets out how technology will be used to achieve these aims. A key recommendation of this plan is the establishment of an expanded Technology for Programs (ICT4P) function to both ensure complementarity between existing efforts in this area, and to identify highest priority areas for expansion. The Manager will play a critical role within the METAL/IT department, serving as a key coordinator and administrator for the organization's AI governance processes, technology demand management, and strategic AI initiatives. This position sits at the intersection of technology, program delivery, and organizational innovation, ensuring that technology investments (particularly AI-driven solutions) are prioritized, governed, and delivered in support of IRC's humanitarian mission.

Reporting to the PTI Lead, this role will facilitate the effective adoption and governance of AI technologies across the organization while supporting the delivery of strategic AI initiatives and coordinating technology demand from program teams. The position requires a balance of process administration, project coordination, stakeholder engagement, and community building to advance IRC's responsible and impactful use of technology in humanitarian response. The primary goals of this position are to streamline AI governance workflows, ensure successful delivery of strategic AI projects, foster organizational learning and collaboration around AI innovation, and support the technology demand management process to better serve program needs.

Major Responsibilities

• Administer AI tool governance processes by moving requests through approval workflows, serving as primary contact for staff, convening Governance Committee meetings, identifying process bottlenecks, and maintaining comprehensive records of approved tools and risk assessments; updating our intranet regularly; advancing SoPs on AI tools by coordinating among various teams.
• Coordinate project management for AI for Business Development and AI for Partnerships initiatives by tracking deliverables and milestones, facilitating cross-team coordination, organizing meetings, and communicating status to stakeholders; drafting updates for broad communications.
• Support the AI Community of Practice by creating meeting agendas, identifying and coordinating with speakers, curating and disseminating AI news and resources, managing knowledge repositories and knowledge posted on our intranet, facilitating connections between staff, and tracking engagement metrics.
• Administer the Technology for Program Central Demand Pipeline by supporting intake processes, routing requests to appropriate teams, collecting feedback to identify patterns, preparing briefings for demand review meetings, and tracking request status.
• Facilitate cross-functional collaboration by building stakeholder relationships across IT, METAL, programs, and country offices, translating between technical and non-technical audiences, identifying alignment opportunities, and escalating issues to leadership.
• Contribute to strategic planning and reporting by providing data-driven insights on demand patterns and governance trends, preparing dashboards and reports for leadership.
• Promote responsible and ethical technology use by championing responsible AI practices, integrating ethical considerations into decision-making, raising awareness of risks in humanitarian contexts, and supporting development of guidance on responsible AI use.

Key Working Relationships

Position Reports to: Program Technology Innovation Lead.

Position directly supervises: N/A.

Indirect Reporting: N/A.

Other Internal and/or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish.

Job Requirements

• Education Bachelor's degree in Information Technology, Business Administration, International Development, Project Management, Public Health or related field required.
• Work Experience 5-7 years of progressive professional experience in project coordination, technology management, program operations, or related fields required.
• Minimum 2 years of experience working in the humanitarian, international development, or nonprofit sector required.
• Demonstrated experience managing multiple concurrent projects or workstreams with competing priorities.
• Experience with governance processes, demand management, or portfolio management preferred.
• Previous experience working in or with IT departments or technology teams strongly preferred.
• Demonstrated Skills and Competencies Technical Knowledge and AI Familiarity: Experience in defining business requirements, familiarity with product development lifecycle, understanding of artificial intelligence technologies, applications, and implications required, familiarity with AI governance frameworks, responsible AI principles, and associated risks and ethical considerations, comfortable learning and working with new technology tools and platforms, technical background or demonstrated ability to engage credibly with technical teams preferred, experience building, configuring, or managing AI copilot solutions or AI assistant tools preferred.
• Project and Process Management: Strong organizational skills with proven ability to manage complex processes and multiple stakeholders, ability to identify process inefficiencies and implement practical improvements, experience facilitating meetings, documenting decisions, and tracking action items, comfortable working with ambiguity and able to establish structure where needed, detail-oriented with strong follow-through and accountability, experience with project management tools and collaboration platforms (e.g., JIRA, Asana, Smartsheet, Microsoft Project, Confluence) preferred.
• Communication and Collaboration: Excellent written and verbal communication skills, with ability to tailor messages for diverse audiences, ability to translate between technical and non-technical stakeholders, experience facilitating communities of practice or learning networks preferred, collaborative mindset with commitment to supporting colleagues' success, understanding of humanitarian principles, operational contexts, and program delivery challenges, appreciation for the unique technology considerations in crisis and resource-constrained environments, sensitivity to issues of data protection, privacy, and ethical technology use in vulnerable populations.
• Language Skills Fluency in English required; Arabic, French and/or Spanish also an advantage.
• Working Environment: Standard office environment; the role is hybrid, with a combination of office and remote work.
• Compensation: (Pay Range: £45,954 - £53,614) Posted pay ranges apply to UK-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
• Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.