Technology Engineer

PointWire Limited; Hounslow; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

A leading cyber security company in Hounslow is seeking a technical support professional to handle service desk issues, support enterprise OS, and enhance security operations. The ideal candidate shows initiative, logical thinking, and a desire for continuous learning. Competitive salary from £35,000 to £60,000, private health insurance, and flexible working arrangements are offered.

Benefits

Private Health Insurance

Unlimited Annual Leave

Flexible Working Arrangements

Frequent expensed travel

Qualifications

• Experience managing and resolving Level 1–3 support tickets.
• Demonstrated proficiency in enterprise OS.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Manage and resolve service desk support tickets.
• Diagnose issues across systems and applications.
• Contribute to internal technical initiatives.

Skills

Logical Thinking

Curiosity

Continuous Learning

Attention to Detail

Education

A+ certification

Network+ certification

Security+ certification

Tools

Windows

Linux

macOS

MECM/SCCM

PowerShell

Python

Job description

Why Join PointWire?

At PointWire, you’ll be at the forefront of cyber defence deploying, managing, and enhancing cutting‑edge security platforms that protect sensitive data and keep organisations safe. Your work will directly impact our clients and help shape the future of security operations.

What You’ll Do

• Service Desk Support: Independently manage and resolve Level 1–3 support tickets.
• Technical Troubleshooting: Diagnose and resolve issues across systems and applications.
• Enterprise OS Support: Demonstrate proficiency in at least one enterprise OS (Windows, Linux, macOS).
• Endpoint & Network Security: Use PointWire’s preferred tools to ensure secure, compliant environments.
• Internal Projects: Contribute to process improvements and technical initiatives.
• Documentation: Maintain accurate records of systems, configurations, and procedures.
• Collaboration: Communicate clearly with colleagues, clients, and partners.

What We’re Looking For

We value mindset as much as skillset. The ideal candidate will bring:

• Logical Thinking: A systematic approach to problem‑solving and decision‑making.
• Curiosity: A “hacker mindset”—eager to understand, break, and fix systems.
• Continuous Learning: A passion for self‑improvement (home labs welcome!).
• Attention to Detail: Precision in documentation and technical execution.

Technical Expertise

Certifications & Tools

• Desirable: A+, Network+, Security+
• Advantageous: Tanium, Corelight, Titania (Nipper), CrowdStrike (Falcon, Next‑Gen SIEM)
• Beneficial: Mimecast, Zscaler, Tenable, Sophos, Rapid7

Systems & Endpoint Management

• Experience with Windows Workstations & Server Environments
• Familiarity with Active Directory, DNS, DHCP, Group Policy
• Hands‑on with MECM/SCCM, Intune, Tanium

Network & Security

• Understanding of network protocols and firewall management
• Experience with monitoring tools (PRTG, Nagios) and backup solutions (Veeam)
• Exposure to SIEM & SOAR technologies (Elastic, Splunk, Phantom)

Virtualisation & Automation

• Knowledge of VMware, Hyper‑V, Proxmox
• Scripting and automation with PowerShell, Python, Ansible

Frameworks & Best Practices

• Familiarity with ITIL principles and business operations

Salary & Benefits

• Competitive salary: £35,000 – £60,000 (DOE)
• Private Health Insurance
• Unlimited Annual Leave
• Flexible Working Arrangements
• Frequent expensed travel to the South‑West of England

About PointWire

Founded in 2019, PointWire delivers cyber security managed services and solutions to organisations across the public and private sectors. We partner with leading providers including Corelight, CrowdStrike, Deep Instinct, Microsoft, Titania, and Tanium.

Apply here: wkf.ms/4k2RWvL

Our clients range from hundreds to hundreds of thousands of users and devices. We help augment in‑house security teams and drive automation to improve operational effectiveness.

Our Values

• Passion: Love what you do and respect others.
• Outstanding: Be memorable and make an impact.
• Integrity: Lead with honesty, even when it’s tough.
• Nobility: Uphold high moral standards.
• Teamwork: Collaborate, support, and grow together.
• Wholesome: Be well‑rounded and environmentally conscious.
• Integrity: Lead with honesty, even when it’s tough.
• Resilience: Learn from mistakes and bounce back.
• Energy: Bring enthusiasm every day.

Who You Are

We’re a small team, so every ripple matters. We’re looking for someone who is:

• A self‑starter with ideas and initiative
• Honest and respectful, with integrity
• Detail‑oriented (our directors are sticklers!)
• Flexible whether it’s attending your child’s school event or meeting a deadline at 11pm
• Driven – hungry for success, however you define it
• Willing to travel for team events, client meetings, and partner engagements
• Creative and dynamic got a quirky giveaway idea? We’re listening!

Ready to Apply?

If you’ve made it this far, we want to hear from you even if you don’t tick every box. Skills can be taught. Attitude, enthusiasm, and commitment are what matter most.

👉 Apply Here