Technology & Digital Officer Enterprise Industries

ServiceNow; Staines-upon-Thames; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A global technology firm is seeking a Technology and Digital Officer UKI to provide expert advice and advanced technical solutions. This role requires 15+ years of technology leadership experience and the ability to communicate complex information effectively. The ideal candidate will drive innovation and develop strategic technology solutions while mentoring future technology leaders within the organization.

Qualifications

• Minimum 15 years of experience in technology leadership roles (CIO/CTO).
• Proven track record of driving innovation and delivering technology solutions.
• Experience in consulting or advisory roles is desirable.
• In-depth knowledge of current and emerging technologies.

Responsibilities

• Provide high-level technical consultation to internal teams and customers.
• Develop and implement technical solutions for customers.
• Mentor technical staff and foster a culture of continuous learning.

Skills

Technical leadership

Strategic thinking

Communication skills

Problem-solving

Compliance knowledge

Innovative mindset

Change management

Networking

Mentoring

Job description

The Technology and Digital Officer UKI is a highly specialised professional with deep industry knowledge and extensive CIO or CTO experience. They serve as a pivotal resource in providing expert advice, advanced technical solutions, and strategic insights to support our customer's strategies. This role requires a blend of technical acumen, industry experience, and the ability to communicate complex information effectively to diverse stakeholders.

Responsibilities

• Provide high-level technical consultation to internal teams and customers.
• Stay current with industry trends, technological advancements, and regulatory developments to inform strategic decisions.
• Develop and implement technical solutions that meet the unique needs of our customers.
• Represent ServiceNow at industry events, increase mindshare.
• Play an active role in preparing and delivering customer executive briefings (EBCs).
• Identify opportunities for innovation and improvement across industry.
• Analyse industry data and develop strategic insights to help shape our customer's strategic direction.
• Collaborate with CxOs to align technical solutions with business goals.
• Offer training and development programs to enhance the technical skills of ServiceNow employees.
• Mentor technical staff, fostering a culture of continuous learning and improvement.

Qualifications

• A minimum of 15 years of experience, in technology leadership roles (CIO / CTO), with a proven track record of technical leadership, driving innovation and delivering technology solutions in a complex organisational environment.
• Experience working across various industries to bring a breadth of perspective and expertise to the role.
• Experience in a consulting or advisory role (desirable).
• Strategic Thinking: Strong strategic thinking skills, with the ability to develop and execute a technology vision that aligns with business goals.
• Technical Expertise: In-depth knowledge of current and emerging technologies, including cloud computing, cybersecurity, data analytics, and software development.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organisation and to explain complex technical concepts to non-technical stakeholders.
• Problem-Solving: Proven problem-solving skills, with the ability to identify and address technology-related challenges and opportunities.
• Compliance Knowledge: Knowledge of relevant regulatory requirements and industry standards related to technology and data security.
• Innovative Mindset: A forward-thinking, innovative mindset with a passion for leveraging technology to drive business success.
• Change Management: Experience leading technology change initiatives in a dynamic and fast-paced environment.
• Networking: Strong professional network within the technology community.
• Mentoring: A commitment to mentoring and developing future technology leaders within the organisation.

Work model

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Company background

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organisations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.