Technology Delivery Manager, Police and Public Protection Technology

Government Recruitment Service; Croydon; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A government agency is seeking a Technology Delivery Manager to lead a team focused on delivering technology products and services. The role involves managing complex stakeholder relationships, improving processes, and ensuring successful project delivery. Ideal candidates will have strong team management skills and experience in agile methodologies. Join an innovative team committed to enhancing national security and efficiency in public services.

Qualifications

• Proven experience in managing technology delivery teams.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and influence others.

Responsibilities

• Manage team delivery of technology products and services.
• Facilitate and coach using appropriate methods.
• Engage with stakeholders and suppliers.

Skills

Team management

Stakeholder engagement

Problem-solving

Agile methodologies

Job description

Overview

As a Technology Delivery Manager, you will be accountable for the performance of a team and the delivery of technology products and services. You will set up your team for success and represent them to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will find and remove blockers and inefficiencies, using data to continually encourage better ways of working, leading to better outcomes.

Joining the Home Office Technology Delivery community, you will share knowledge and experience with colleagues across the department and wider Government, building skills and helping to apply good practice and standards.

You will support the UK’s security and prosperity through the products and services that you help to deliver.

Due to business requirements this post is available on a Full Time/Flexible Working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.

We value diversity and inclusion and welcome applications from the widest diversity of backgrounds, cultures, and experiences. We particularly encourage applications from women, people with disabilities and LGBT+ as they are currently under-represented in the Home Office at this grade level. Appointments will be made on merit based on fair and open competition.

We’re recruiting Digital, Data and Tech professionals to join the Home Office, working in a wide range of roles. Watch this video to hear from members of the team talking about the projects they work on and their experience of working here.

The National Identity and Access Management (NIAM) Programme is a flagship initiative under the National Policing Digital Strategy 2020–2030, delivered by the Home Office’s Police and Public Protection Technology unit. It aims to transform access to national policing systems by enabling secure, single sign-on capabilities across UK Police Forces and Law Enforcement Agencies (LEAs).

This strategic programme will replace fragmented authentication systems with a federated identity and access management solution, reducing security risks and administrative burden while improving operational efficiency. NIAM leverages cutting-edge cloud and IAM technologies to support critical Home Office outcomes, including crime reduction and public confidence in the justice system. Key deliverables include onboarding legacy applications like the Police National Database and Athena IA and rolling out the new service nationwide.

This role offers a unique opportunity to lead high-impact work in a growing, agile team. You’ll manage complex stakeholder relationships across government and law enforcement, influence strategic decisions, and drive delivery of user-focused solutions. You’ll be a critical voice in shaping one of the Home Office’s highest priority digital programmes, working at the forefront of national transformation.

Responsibilities

Your main day to day responsibilities will be:

• Take responsibility for your team’s delivery of technology products and services, facilitating and coaching in using the most appropriate methods to explore needs, solve problems and deliver. Work with the team to continuously monitor and improve processes and performance.
• Contribute to the creation and maintenance of realistic plans and keep delivery on track within quality, cost, and time constraints. Remove blockers to the success of your team, involving stakeholders and engaging with governance as appropriate.
• Develop a motivated, functioning team, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of your team, working with them to resolve issues.
• Manage risks, issues, and dependencies appropriately.
• Engage with and influence relevant technical and non-technical stakeholders. Contribute to efforts to develop and enhance stakeholder relationships.
• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.