Technology Delivery Manager, End User Compute & Collaboration (EUC&C)

Government Recruitment Service; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A government agency in the UK is seeking a Technology Delivery Manager to oversee a team delivering technology products. You will manage delivery timelines, foster collaboration, and engage with stakeholders to ensure successful outcomes. The ideal candidate has experience in team management and excellent communication skills. This role is crucial for supporting the agency's end user services and applications.

Qualifications

• Experience in managing delivery teams responsible for technology products.
• Excellent communication and interpersonal skills.
• Ability to translate technical concepts for non-technical stakeholders.

Responsibilities

• Oversee your team’s delivery of technology products.
• Develop and maintain realistic delivery plans.
• Empower collaboration within the team while providing constructive feedback.
• Manage risks and dependencies.
• Engage with stakeholders and suppliers.

Skills

Team management

Stakeholder management

Risk management

Coaching

Process improvement

Job description

These roles sit in Collaboration and End User Compute, who are responsible for all Home Office end user services, including the provision and support of devices, development and support of applications and business critical services. For example, issuing of devices such as laptops and mobiles, the roll out of Windows 11 and M365 applications such as MS Teams, SharePoint, OneDrive and Outlook.

As a Technology Delivery Manager, you will be responsible for a single delivery team working to deliver a product within agreed timescales, to cost and quality standards. You will form a partnership with a Product Manager to deliver value against the product vision. You will also work with a variety of stakeholders, translating technical concepts where necessary.

Your main day to day responsibilities will be:

• Take responsibility for your team’s delivery of technology products and services, facilitating and coaching in using the most appropriate methods to explore needs, solve problems and deliver. Work with the team to continuously monitor and improve processes and performance.
• Contribute to the creation and maintenance of realistic plans and keep delivery on track within quality, cost, and time constraints. Remove blockers to the success of your team, involving stakeholders and engaging with governance as appropriate.
• Develop a motivated, functioning team, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of your team, working with them to resolve issues.
• Manage risks, issues, and dependencies appropriately.
• Engage with and influence relevant technical and non-technical stakeholders. Contribute to efforts to develop and enhance stakeholder relationships.
• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.