Technology Business Analyst - Commercial

UNAVAILABLE; Horsell; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading food company in Horsell is looking for a Business Analyst to join their Technology Business Solutions team. The ideal candidate will have extensive experience in B2B Sales CRM, preferably with SAP Cloud for Customer, and be familiar with delivering improvements in FMCG or CPG environments. Responsibilities include leading the documentation of business requirements, collaborating with IT teams, and enhancing business processes through analysis and customer feedback. This dynamic role is essential for driving the company's digital transformation.

Qualifications

• Experience in FMCG/CPG businesses or similar.
• Demonstrable knowledge of Waterfall and Agile methodologies.
• Ability to collect and document business requirements.

Responsibilities

• Lead the collection and documentation of business requirements.
• Assist in developing business cases for changes.
• Provide expertise in business process design and documentation.
• Collaborate with business analysts and IT teams.
• Participate in troubleshooting escalated incidents.

Skills

B2B Sales CRM experience

Digital experience

IT Service Delivery

Business Analysis techniques

Collaboration with 3rd party providers

Education

Graduate or equivalent

Tools

SAP Cloud for Customer

Job description

Overview

Nomad Foods are investing in a number of Global Solutions for Commercial Functions including Sales and Consumer CRMs, Digital Experience Platform, Marketing toolsets and Product Innovation capabilities. This is part of an agenda to harmonise, simplify and increase the maturity of commercial capabilities across our European markets. We have a new vacancy in the Technology Business Solutions team for a Business Analyst to be part of the delivery and ongoing exploitation & continuous improvement.

Along with other team members, the remit of the role will cover specialism in the following areas:

• Internal business applications used by our sales, marketing, and commercial functions
• Consumer / customer facing web, e-comm, social and digital channels

The focus of this role will be facilitating the business in their day to day use of the system, and supporting in the definition, scoping and delivery of a continuous improvement backlog, new projects, as well as evaluating and adopting priority features available in the vendor roadmap releases.

Working with 3rd party software vendors, support partners and delivery teams, this role will be the Technology Product Owner of appointed systems, working in support of the Functional Product/Process Owners in the wider business community.

Responsibilities

• Lead the collection, understanding, documentation and translation of the business requirements for changes and projects into functional specifications and detailed test plans. Ensure that all activities comply with relevant Operating model procedures, including relevant Service Management, Project Lifecycle Management and Sarbanes Oxley controls.
• Assist in the production of business cases covering the development and implementation of business changes as necessary. Document all work using the required standards, methods and tools and recommend /lead improvements to standards where appropriate.
• Provide Business Process design and documentation expertise, recommend business process and/or system improvements using formal (and informal) techniques. Lead the development and implementation of these improvements / new processes.
• Test, implement and trains in systems and facilitate system and user acceptance testing.
• Develops a broad understanding of Nomad processes, applications, and data flows, and a deeper knowledge across the assigned functions portfolio.
• Evaluate industry and competitor solutions, and incorporate into own thinking, analysis and solution design.
• Collaborate with other business analysts and IT teams to ensure consistency and quality of system and process implementations, and contribute to continuous improvement initiatives across the team and function.
• Provide the link between the customer, development team and any third party regarding software functionality, throughout the development lifecycle.
• Participate in troubleshooting of escalated incidents, providing systems analysis and recommends available options (any combination of process, system, data) for consideration with support of 3rd party service providers. Provide timely updates.

Qualifications

• Experience of B2B Sales CRM (preferably SAP Cloud for Customer) in an FMCG/CPG business or similar
• Experience of Digital experience and social media platforms
• Experience of IT Service Delivery and Application support
• 3-5yrs Business Analysis, covering both Waterfall and Agile project environments. Demonstrable knowledge and successful application of the principles, methods, techniques and tools of various business analysis techniques.
• Working with and delivering changes via 3rd party software providers
• Graduate or equivalent